Usually I don't leave reviews, but after today I had to. Went to Borrego Health in Desert Hot Springs because I've been nauseous, low fever, chills, and a bad cough for a week and a half. Front desk was respectful enough, but the doctor just rushed me through. I asked for a work note and they gave me a slip to return the next day. When I asked a medical assistant for an extension since I knew I wasn't better, they just brushed me off. Felt like they wanted me out the door. Not great for urgent care.
We're sorry to hear about your experience at Borrego Health in Desert Hot Springs. We aim to provide thorough urgent care and we clearly missed the mark. We'll review our processes to ensure patients feel heard and get the support they need. Please reach out to our office so we can make things right.
Went to urgent care, they told me to come back. Second time I went, they said it was full. Very unprofessional.
We apologize for the inconvenience you experienced at our urgent care in Desert Hot Springs. We understand how frustrating that is. We're reviewing our capacity management to ensure patients are seen promptly. Please give us another chance—we'd like to help with your care.
Doctor Jerry Vega really listens and takes your concerns to heart. The staff are always kind to my family. The clinic is super clean and well-kept. The pediatricians and practitioners are caring and nice. We've been coming here for family medicine and pediatric care, and it's been a great experience overall. Highly recommend Borrego Health in Desert Hot Springs.
Thank you for the kind words! We're glad Dr. Vega and our team at Borrego Health in Desert Hot Springs have made your family feel cared for. We love providing family medicine and pediatric care that meets your needs. See you next time!
Take time serving patients coming in thru urgent care but over all good service
Dr.vega was the best doctor I ever had. He truly listened to me and did the things I needed done
I'd give zero stars if I could. Worst doctor's office I've ever dealt with. First, they answer the phone unprofessionally—I actually had to say 'Well good morning to you too' to get a greeting. The lady kept being rude until she hung up on me mid-sentence. How can a medical center have no appointments until April? How are we supposed to get preventive care or chronic disease management if we have to wait months? Staff seems like they don't appreciate their jobs at all. Don't work in healthcare if you don't care about patients.
We're truly sorry for your experience at Borrego Health in Desert Hot Springs. That's not the standard we strive for in patient care or customer service. We're addressing the phone etiquette and appointment availability issues. Please give us a chance to improve—contact our office so we can assist you better.
Wanted to get a second opinion on a diagnosis. Was refused request. Did not consider listening to the patient. Find a practitioner that will listen and respect you.
Wouldn't recommend anyone come here. The doctors talk over patients without listening. Wait times are ridiculously long, and they'll forget you checked in—you have to remind them you're waiting. Front office staff talks too much and doesn't communicate accurately. Feels like the assistants are fresh out of high school. They even mock patients. Not what you expect from a medical center.
We appreciate your feedback and apologize for the poor experience at Borrego Health in Desert Hot Springs. We're committed to improving our communication and wait times. We'll retrain our staff to ensure respectful and efficient service. Please reach out if you'd like to discuss further.
Horrible urgent care experience. Waited hours, and Dr. Vilches was incredibly unprofessional with terrible bedside manner and no compassion. He prescribed the wrong medication and took over 3 hours to update MyChart so the prescription could be sent to Walgreens. For urgent care, this is unacceptable.
We're sorry for your experience at Borrego Health in Desert Hot Springs. We take urgent care seriously and will address the issues with Dr. Vilches and our prescription process. Please reach out so we can make it right.
It’s been months I’m still waiting for a referral to lung specialist they apologize four times and said they would do it and still haven’t I don’t know what else to do I’m tired of keep calling and they keep saying they are going to put it in and never do I’m going to find a new clinic this is not ok
The incompetence here is beyond belief. Doctors are arrogant and the receptionists feed off it. It's borderline unethical—they treat people like trash, not patients. I turned in paperwork for my disabled son's Sunline form two weeks ago. They required an appointment just to drop it off and promised it in 3 days. When I came back, they couldn't find it. I've missed 3 days of work, and today they still can't locate it. My son has a serious condition and they don't take anything seriously. Never coming back.
We're deeply sorry for the frustration and stress caused to you and your son. At Borrego Health in Desert Hot Springs, we take patient care seriously, and we clearly let you down. We're investigating the paperwork issue and will improve our follow-through. Please contact us so we can resolve this.
My last name is different on this account but I'm a patient here. So far not one good experience. First appointment, they said they'd put in a referral and lab work. I had to call back to remind them about the lab work, and the referral never happened. Set an appointment to go over lab results, they apologized and promised to put in the referral. A month later, still nothing. They never call for my kids' appointments either—I have to call them. And they had my insurance info wrong...
We're sorry for the repeated issues with referrals and communication at Borrego Health in Desert Hot Springs. That's not acceptable, especially when it comes to your family's care. We're retraining our staff to ensure follow-through. Please call us so we can get everything sorted.
If I could give zero stars I would. Been calling this office for 2 weeks straight about a patient I care for who's sick and needs a medication refill. The answering service picks up, asks questions, says someone will get back to me—could be 5 minutes or a week. It's ridiculous how they treat patients. If you can avoid this location, do it.
We're sorry for the difficulty you've had reaching us regarding medication refills. At Borrego Health in Desert Hot Springs, we know timely care is critical. We're working to improve our phone system and response times. Please contact our office directly so we can address your patient's needs.
This medical company is horrible! My primary care doctor is great, but the staff that answers phones and makes appointments is horrible! They never answer—always get the answering service who takes a message and you never get a call back. When I saw the doctor, I was told to come back in 6 months for follow-up. I showed up and was told my provider no longer works there and they'd see if they could 'fit me in.' No one called to cancel; I even got a text to pre-check-in for the appointment. The doctor was good but the system is broken.
We're sorry for the communication breakdown that affected your follow-up care at Borrego Health in Desert Hot Springs. We're addressing the phone system and appointment scheduling to prevent this. We value your feedback and hope to restore your trust. Please reach out so we can assist with your ongoing care.
I'm a Registered Nurse and I have NEVER received such incompetent care. Dr. Silas Giymah enter my exam room with preconceived ideas about what I needed without ever asking me. I was in a lot pain and discomfort with sciatica and he wanted to send my to psychiatry. He led me to believe he would place a referral for an MRI of my lumbar spine and then apparently wrote in my chart that he would "consider an MRI in the future". He never examined me for sciatica, only listened to my heart and lungs. He MA, Alan, is not properly trained and took my blood pressure with a pediatric cuff, so registered higher than normal. You can never reach any one in the office, Mary in the referral department told me I would just have to go into the office in person if I really needed to speak to someone. The doctor never responded to my message on MyChart portal where I was instructed to reach out to him. The office manager received a message from me through their answering system and she said that she forwarded it to the referral department instead of calling me back directly. I feel really bad for people who are unaware they this is NOT how patients are to be cared for, very sad.
Went in at 11:24am to get my daughter seen for pink eye they said they couldn’t attend my because they leave at 12 if we make it before 12 there supposed to be professional about it but they werent. Front desk “Gaby” is the one that told me. Doing bad service with patients borrego need to step it up
I've been calling the office for several days now to refill my asthma medication and no response. Left messages talked two different staff and no call back nor refill at the pharmacy. I need to change my clinic. Who do I complain to ??
They promised to prescribe antibiotics for both my babies at this urgent care after a four hour wait at the doctors and than when I get to the pharmacy only one child got the prescription and when I called they couldn’t help me said I had to be seen again. Came yesterday at 5 and they say they are closed yet urgent care says open till 8 than again today turned away! 2 sick babies with fevers, horrible coughs and to have to go through this is just so frustrating so here I go to drive to another city to find a decent urgent care who accepts patients and hopefully we get medicine for them this time :(
Horrible. English language don't offer a worst word than horrible. I am more angry at Covered California for pushing people to this unhealthy Health Center. From Keiser to Borrego is like from Paris to Kabul. Nothing wrong with Kabul! Love the mountains.
When you call they make you hold. Then hang up on you! Three times in a row they did this to me just now. They never follow through with their appointments and are late every time and it is disastrous for peoples health! My wife had a telehealth appointment and they didn’t even call her. She didn’t have to go to work and now again has not been able to receive her test results. AGAIN!!!! I think it’s time for us to lawyer up and file suit for medical neglect!
