I'm worried about others who are in need of medical treatment. While there are indeed doctors and medical staff who genuinely care, there are also those who don't. For instance, I had a situation where I was asked to provide an update on a referral from a year ago, and despite multiple follow-ups, no one bothered to get back to me. It's clear that the referral department isn't functioning properly and doesn't seem to care. I suspect there are others out there facing similar issues, especially those with language barriers. These individuals are in dire need of help and medication, yet they're being ignored.
We hear you, and we're sorry for the frustration with our referral process at Innercare in El Centro. We take this seriously and are reviewing our referral department to ensure better follow-up and communication. Your concern for others with language barriers is valid, and we're committed to improving. Thank you for sharing.
First time going for care ...never again. Dr. Really Bad person to talk...she not even let me explain my issue and pain...i rather drive to San Diego ... Really Bad service ...by that Dr....
We're sorry you felt unheard during your first visit to Innercare in El Centro. That's not the experience we want for our patients, especially for family practice or any service. We'll use your feedback to improve how we listen to patients. We hope you find the care you need.
The staff inside the building are great and the pharmacy has never been an issue, but man trying to get ahold of them over the phone and speaking with the receptionists is not great. The phone system will legit just hang up on you sometimes and some of the people answering have horrible attitudes. Currently, I'm trying to call them and it just keeps hanging up within two rings and I'm trying to get some important medication refilled. This is not an easy place to access for most people, it's kind of in an awkward spot, and I'm about a 20-25 minute drive from them, so it's not easy to just hop in the car. They need to fix their phone system and train the receptionists better.
Hi there, this is Innercare in El Centro. We're sorry about the phone issues you've experienced. We're working on improving our phone system and training for our receptionists to ensure better service, especially for medication refills. We appreciate your feedback and hope you'll give us another chance.
Very bad performance when it comes to the MA’s in the pediatrician dept. they are always rude and don’t seem happy to be doing their job. They always have attitude , and are always Moody . I can’t even ask them to repeat one thing without them responding with attitude and rude tone of voice. Tony is always rude and so is Kathy.
We're sorry to hear about your experience with our MAs in the pediatrics department at Innercare in El Centro. That's not the care we want for our patients. We'll address this with the team to ensure a more respectful and helpful attitude going forward. Thank you for bringing this to our attention.
Dr. Jacobo is back in town and he’s the best neurologist I have ever seen. He genuinely cares and seeks to help you best. I was also impressed with his aid she was on top of everything.
Thank you so much for the kind words about Dr. Jacobo and his assistant! We're glad you had a great experience at Innercare in El Centro. It's wonderful to hear that our neurology services made a difference. We'll pass along your praise to them. Hope to see you again!
I hate when appt is given and you sit for over an hour and doctors is in the next room with a patient for that over an hour why give an appointment not respect ur appointment time 😡
We understand your frustration with wait times at Innercare in El Centro. We strive to respect appointment times and are working on improving scheduling to reduce delays. We appreciate your patience and hope to serve you better next time.
I recently had to reestablish myself with the doctor, and I was given Dr. Lisa Rosa-Re. I had a terrible experience. She insulted me in several different ways and it was just a first visit with her. She told me to lose weight when I’ve lost almost 100 pounds this past year. She told me that I needed to buy a good set of shoes even though I had a pair of $170 shoes on. I had Hokas on. Then she insisted that I was depressed because I’m tired all the time. I wasn’t aware that she was a psychologist also. Maybe my behavior was different at the end of the visit because of everything I mentioned.
We're truly sorry for your experience with Dr. Rosa-Re at Innercare in El Centro. That's not the compassionate care we aim for. We take your concerns seriously and will review this with our team to ensure better communication and respect. Thank you for sharing.
My son's appointment with podiatrist Dr. Gostitch was as traumatizing as it was counterproductive. He is the most unprofessional and incompetent person I've ever met. After suspecting his quick dismissal of my concerns, I got a second opinion from Pioneer's and they helped save my son's foot. Would not recommend a doctor who is lazy and condescending to patients.
DR rosary is legit trash…I went in for physical exam & she didn’t check anything she didn’t even check how my heart or my lungs were doing or sounding. Usually during physical that’s part of the exam, she legit had me out in two mins when I waited months for my physical exam instead of her being a helpful doctor her suggestion was for me to go San Diego as if I was bugging her. Doctors should not BE DOCTORS if it gets them upset if we are concerned with our health. She was more upset at that fact that I wanted blood work done she said they dont do that at Innercare. My specialist should...
We're sorry your physical exam at Innercare in El Centro was so rushed and unsatisfactory. We expect thorough care from all our providers. We'll investigate this and work to ensure patients get proper exams, including checking heart and lungs. Thank you for your feedback.
My experience at innercare was exceptional. The staff was outstanding and professional. With collective efforts between my providers Daniel Navarro and Arturo Garcia, I was able to get the most effective care to meet my needs.
Arturo Garcia is the worst orthopedic he doesn't care about his patients. My knee is swollen retaining liquid and I asked him to drain some liquid out. I can't walk or stand for more than a hour without my knee hurting or getting more swollen. I've been waiting for 5 months for the insurance to approve my referral to see A REAL DOCTOR and they were supposed to put that it was a emergency and it would of taken up to three days to approve it but to them it wasn't a emergency so they put it as a regular order and now I have to wait longer well of course they're not in pain they have money to survive.
We're sorry for your pain and the delay with your orthopedic care at Innercare in El Centro. We'll review your case and work to expedite referrals for urgent needs. Your health is important to us. Thank you for sharing your experience.
Call wait time was impossible auto answer kept looping around for 15min. Ring, ring, ring for about 10min, then auto answer for 'please wait and someone and back to ring, ring, ring...' Finally an operator answered and she was so unorganized, incompetent and confusing as hell. Seriously, I have never had this issue before. The conversation took over 10 minutes and all I wanted to do was reschedule an appointment. Finally I just asked to be transferred to the department to reschedule and it took less than 3 minutes. It was so frustrating, Innercare I highly recommend you hire a well trained operator.
We apologize for the frustrating phone experience at Innercare in El Centro. We're working on improving our phone system and training for operators to make rescheduling appointments easier. Your feedback helps us get better. Thank you.
I've had the best of care whether by my general provider or whenever I've needed a specialist referral. Occasionally, I'll get to see the specialist onsite which makes it so convenient for me. I've always found the medical providers, technicians and staff to be helpful and friendly.
Anytime the subject comes up, I highly recommend Innercare.
I love going there as they're a one-stop shop where I get my lab work, yearly mammogram, sono's, x-rays, pharmacy, dental, and vision care.
The facility is state-of-the-art, aesthetically pleasing and clean with spacious waiting rooms. The other clinics in El Centro make you feel like cattle where you take a number and get into their little sardine-can of receptionist areas.
The only negative experience I've had is with their phone service system, but I just keep trying until I get the department I need.
Really bad service.
Been waiting close to a year to be cleared for knee surgery.
Appointments scheduled two to three months away. Now that everything is done and just waitng to be clear by primary doctor, they told us at innercare that the doctor is not trained to read the lab results.
Waiting for two more months to see a different doctor to get cleared. By that time all the lab work, and tests will not be good anymore.
Excellent Service! I can’t thank the caring staff enough…they helped my family during the most difficult time and went above and beyond in providing the care he needed. We are beyond grateful and keep up the great work you provide to ALL your patients! 👏👏 ❤️🩹
I’ve only had one appointment so far and haven’t had any bad issues at all. Was scheduled to see a new doctor. She called in sick that day. Still I did get to see someone, waited about 5 minutes, and was done within 1 hour. Even having a X-ray taken of my knees. Never met or talked to anyone who was rude. And when I have called always talked to someone within a reasonable about of time. I will be going back in 6 months for my 6 month check up.
My mom goes to this place.. Staff is rude. My Dr wasn't available so I got a different dr and he wasn't listening. He was talking over me. I had to raise my voice to get him to listen. The rules are horrible. U should be able to get blood tests as much as needed. They have a limit and my mom was sick. Definitely socialized medicine. We're going back to her last dr. I don't know why we were moved to inner care in the mean time. I will not use inner care ever again. I DO NOT recommend them at all. Oh also her dr . Only works 2 days a week.
The building is beautiful and I feel very fortunate that they have a numerous amount of specialists that you can see right there. You don’t have to run around the Valley to see your other Doctors. The staff are very cordial, professional, and most of all knowledgeable at what questions you ask them
The Doctors and Nurse Practitioners can see if you are tense and talk about various things. So she can divert your anxiety. All around I gave it a five. But there is one flaw. Your incoming phone calls. I wanted to call Dr Tesla’s office. Now I see how their phone protocol is done. A receptionist answer’s ( it takes about 15minutes) . Then she transfer’s it to another receptionist, gives me a transfer to Dr. Teski’s but before I hear any voices…I was DISCONNECTED!
It was a very nice facility, and the female physician's assistant who helped me was so kind and listened to my UTI issue. I am giving 3 stars though because the receptionist Sandra was so RUDE when answering the phone. It was barely 7:30am and she sounded like she hated her job. She gave me attitude when I asked if I could do a walk in. She needs to get a sensitivity training or something
If I could give it less I would. They recently changed locations and one would expect it to have better service, however, I spent more than an hour at reception and my name was never called. I got tired of waiting and left. Since I got there the lady at reception told me to sit down without writing my name, after 20 minutes of waiting my name was called to sign some paper work, 40 minutes passed by and I just saw people who got there after me being called in to their rooms. I waited an hour, I can not imagine how long it would've taken me to see the actual doctor. Very disappointed, the clinic looks really good, I was expecting more.
