Dr. Wallen and his staff are amazing. I've been going there for years and still drive from further away because they really care. Best dentist in Federal Way area.
Thank you Ed! We appreciate you making the trip. At Advanced Dental Artistry in Federal Way, we truly care about our patients. See you soon!
Dr. Wallen is awesome. I just had a cap placed on my front tooth and his team matched it perfectly. Honestly couldn't be happier with how it turned out. I've been telling everyone to check him out for dental crowns and general dentistry in Federal Way.
Hi Samantha! So happy your crown turned out great. Here at Advanced Dental Artistry in Federal Way, we love helping patients with dental crowns. Thanks for the recommendation!
I appreciate the fact that there is never any pressure to replace the silver fillings that I have. They are serviceable and not causing any issues. Any work I have had done has been perfect and painless
My wife, daughter, and mom all go to Dr. Wallen. He did a fantastic job on a bridge and a crown for my mom. My daughter makes a trip from California to see Dr. Wallen!
The hygienist does a great job on cleaning my teeth every 6 months. I always leave her chair feeling confident in my smile
Also, with reasonable notice they were able to reschedule me when I had a work conflict.
To add to this review, Dr. Wallen and team have been great coaches on my oral health. My gum health is improving and they check for oral cancers at my visit. Very professional!
Thank you for your kind words Mark. Its always nice to see you and your family. Much appreciated!
A friend referred me here and I'm glad they did. The front desk squeezed me in for a cleaning. Vanetha was my hygienist—super gentle and thorough. They explained everything really well. I'm actually looking forward to my next visit! Great dental cleanings in Federal Way.
Thank you Deborah! So glad you had a great first visit. Vanetha and the team at Advanced Dental Artistry in Federal Way are committed to making dental cleanings a positive experience. See you next time!
Been coming here for a while and always had a great experience. Recently got my front teeth redone—one was really discolored—and Dr. Wallen was amazing to work with. The whole process was painless and the result is exactly what I wanted. If you're looking for cosmetic dentistry in Federal Way, this is the place.
Thanks Antonia! We're so glad you love your new smile. At Advanced Dental Artistry in Federal Way, we're all about making cosmetic dentistry comfortable and effective. See you next time!
My family has been seeing Dr. Wallen for nearly twenty years. He's always been trustworthy and highly competent. If you need a dentist in Federal Way, look no further.
Thanks Chris! We're honored to have your trust for two decades. At Advanced Dental Artistry in Federal Way, we value long-term relationships. See you at your next visit!
Dr Wallen and his staff are absolutely wonderful! They put me at ease and are very friendly and professional.
Always a positive visit. Ventha, the hygienist, does an amazing job cleaning my teeth and gives solid advice on keeping things healthy. Dr. Wallen keeps me informed about my dental needs. Super friendly team. Best dentist around Federal Way for sure.
Thanks Fred! We appreciate you. Ventha and Dr. Wallen love seeing you. At Advanced Dental Artistry in Federal Way, we're here for all your dental cleanings and more. See you soon!
I was a patient for a couple years. Dr. Wallen got a new office manager who was extremely rude on the phone. I told him I wouldn't check in with her. He said she's important to his team. A week later, I got a letter saying he wouldn't see me anymore. I had implants, teeth whitening, a bite guard, fillings removed, a bridge—all done there. Guess the customer isn't always right. He threw me away like garbage.
We're sorry to hear about your experience. At Advanced Dental Artistry in Federal Way, we aim to treat every patient with respect. We've taken steps to improve our front desk communication. We regret losing your trust and wish you well.
Very friendly staff! My cleaning was awesome . A very thorough exam . They were able to squeeze me in 😊 Looking forward to my next cleaning in 6 months.
Thank you for your fantastic review! Much appreciated.
First time at Dr. Wallen's office and it was great from check-in to cleaning. Dr. Wallen was professional and made me feel comfortable. My hygienist Stephanie was amazing. Glad I switched to this location in Federal Way. Highly recommend for general dentistry.
Thanks Jorge! We're glad you switched too. At Advanced Dental Artistry in Federal Way, we aim to make every visit comfortable. See you for your next dental cleaning!
First check-up here and I was very satisfied. My hygienist Stephanie was professional and made me feel heard and valued. She's incredibly thorough and walked me through every detail. Left feeling fresh and clean. The whole office was warm and welcoming. Definitely coming back to Advanced Dental Artistry in Federal Way!
Thanks Lucy! We're thrilled you had such a positive first visit. Stephanie is amazing at dental cleanings. At Advanced Dental Artistry in Federal Way, we strive to make everyone feel at home. See you again!
Dr. Wallen and his team are always professional and personable. They walk you through everything so you're never left guessing. I've been going to Advanced Dental Artistry since 2019 and have no plans to switch. Great cosmetic dentistry and general care in Federal Way.
Thanks for being with us since 2019! We're glad you trust us with your smile. At Advanced Dental Artistry in Federal Way, we're committed to clear communication and excellent care. See you next time!
Dr. Wallen always takes great care of me. He is always very gentle and careful as he works. I trust his recommendations and enjoy being his patient.
I am a new customer to Dr. Wallen and Advanced Dental Artistry and I could not be more pleased that I found them for my dental needs. The hygienist, the dental assistant and of course Dr. Wallen are of the utmost professionalism. Beautiful office and facilty and first rate staff make this a welcoming, and first class experience. All the work I had done was impeccable and everything was explained in detail every step of the way. If you are looking for a dentist Dr. Wallen gets my ultimate endorsement.
We’ve been patients of Dr Wallen for years. He and his staff make us feel very comfortable. I had a minor procedure done a few days ago. He clearly communicated what he was going to do and performed the work flawlessly and painlessly. We always recommend him to our friends, family and clients. Top notch dentist. Very friendly staff.
My first experience with Advanced Dental Artistry was exceptional. They were very professional, compassionate and wanted me to be comfortable. I’m someone that is always nervous about going to dentists and doctors. They made me feel at ease from the start.
Update on February 28, 2025: I received a letter from Dr. Brett Wallen, DDS in the mail today that states that he feels it would be best for me to seek care at another dental office due to this review. According to this letter my appointments have been removed from their calendar. And the letter features a big oopsie typo - it's dated February 15, 2025, a full 10 days before my initial review was left. I am amending my review from two stars to one star for the office itself. Again, the hygienist I saw for all my appointments is a gem and class act. If I was only reviewing her I would be giving a 5 star review.
I started going to this office in 2024 and I really like the hygienist I see. She is wonderful and kind, and did an amazing job on my teeth. I give her 5 stars! I saw Dr Wallen briefly my first visit and he was ok, but have had zero interactions with him after that. My two star review is for my experiences with the office staff. My appointments have been rescheduled multiple times by the office staff, both in 2024 and so far in 2025. When I had my visit in January 2025 I was told upon check out that I did not owe anything because it was one of the two cleanings my insurance covers at 100% each year. However, the office coded it as a periodontal maintenance appointment rather than as a regular cleaning. I was puzzled by this, so when the office staff called me this week to yet again reschedule my next appointment - which is months away - I inquired about the coding and the charges I now owe, since it differed from what I was told when I was seen in January. The answer I received was that all my cleanings would be billed this way from now on because my insurance required it due to the deep cleanings I received in 2024. She said if the office did not do it this way it would be considered insurance fraud. However, when I called my insurance they said that reply was partially true. If they did a deeper periodontal maintenance cleaning it needed to be coded that way but if it was a regular cleaning it could be coded as a regular cleaning even though I've had deep cleaning in the past. I asked the office staff person what was different about my January 2025 cleaning as it appeared to be the same as any other regular cleaning I've had - it was not a deep cleaning. I was again told it was all tied to the deep cleanings I had in 2024. She said I would always be coded as a periodontal maintenance patient because of the deep cleaning performed in 2024. I was also informed that there are some changes coming to the office in spring of 2025 with a new office manager coming on board. I am giving this office one more opportunity to wow me on all aspects of my visit. I moved my appointment to a summer date to give the office time to readjust to having a new office manager. It is my hope I will be able to continue to be a patient here but if my questions go unanswered and am offered half truths again I will need to take my business elsewhere.
Dr Wallen is the kindest dentist I have ever had! He is gentle and patient. Him and his staff are very knowledgeable. I have been seeing him for 11 years now and I will never go anywhere else. I was always afraid of the dentist. Now at over 50 years old I actually look forward to going in and do not get the pit in my stomach I used to get when going into a dental appointment. I very highly recommend him.
