I was referred here by someone else and I'm so glad I went! Everyone was so delightful and polite, I really appreciated it 🥰 i was able to easily make an appointment online and didn't wait long to be seen. And when it came to be my turn, I felt the utmost amount of care from the team. I felt like each and every person that waited on me was genuinely determined to get me the best care possible and they actually listened to me, what I needed/wanted and gave me options for next steps. I would recommend Aspen to anyone!
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team
Horrible experience getting quoted 4 times more expensive charges for routine cleaning and fillings… I was in disbelief and they said no worries and set me up with a credit card very quickly before I had time to think, everything seemed like I could make payments monthly and figure it out with my budget. Then found out the difference in price compared to other dentists, so I cancelled the appointments and went to others for a fraction of the price thank goodness… however they already had charged this new credit card, so I called back and they promised to undo the charges due to me cancelling… back and forth with the credit card company for weeks about the charges not being cancelled and then when they did undo the charge they only undid a portion of the total charges they had placed on the new credit account so I still had hundreds to pay to make up the difference, I had to go through disputing these charge differences with the credit company and file complaints to get it resolved. Complete waste of my time and energy for no reason, absolutely horrible experience and again I feel lied to and “upcharged” compared to other dentists in the area… 4 times the cost is wild, they are trying to rob people blind, be careful
Bryan, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. We are happy we were able to complete your refund for you. Should you need anything in the future, please don't hesitate to reach out to the team. -The Customer Service Team
Started new implant process. All of the staff has been great. Friendly, informative, and efficient! Dr Kurt Losier's procedure yesterday was so easy and efficient. At 24 hours out, barely any swelling and no further pain meds needed. I'm a happy camper!
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates 😁 – The Customer Service Team
Never have I had to have blood drawn when having a tooth pulled. They explained why as it helps with healing...ok but the first person to draw my blood was being walked through the procedure, which made me nervous. She couldn't get it, so after being stuck 3 times by two different people....it was not pleasant. Please don't have new people do a blood drawn.
We're truly sorry to hear this, Jessica, and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in Fort Wayne, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team
I went to Aspen dental on coliseum blvd ft Wayne several years ago to have a repair done to my dentures. When I went to pick the denture up the whole grid under the denture was visible. A hole. I had to give it back then I didn’t feel it fit right. I went back to speak to the dentist and the denture tech came out and left the building! When the dentist came in she sat and didn’t even tell me her name! I had to ask. There was no effort to make me happy and was even told I shouldn’t go back to that office! When I repeated what she told me, with an office full of people, no response. A staff member followed me out knowing I was upset and hollered “have a nice day!” It’s run like a sorority house. When that particular office, Ft Wayne IN coliseum blvd, I may go back but not until then. Horrible experience.
Kathy, we’re disappointed to learn about your experience and would appreciate the opportunity to look into it further. Please don’t hesitate to reach out to our Customer Service team at 1-844-296-0187 so we can better understand what happened and work toward a resolution. -The Customer Service Team
Never go there again!! I went to Aspen Dental as they were "in-network" with my insurance company. Had a strange piece of skin in mouth. Went to their billing for a price out of pocket. They neglected to tell me that there would be an additional bill (under medical not dental) for the testing of the biopsy. Got an additional bill from Pathology (the test for biopsy) @ $ 1060.00....I contacted the Pathology company and they brought my bill way down (as if I had a in-network bill). I then contacted the Fort Wayne facility to see if they would meet me halfway on the cost of their mistake or knowledge of the miscommunication and they said there NOTHING they could do about it. No even a credit....I will NEVER use them again or suggest anyone to go there. I was at least they would have done something in Good Faith, but all I got was we can't do anything for you, unfortunately. Don't you love that word, unfortunately!
Hi Cheryl, we're sorry for the stress and confusion this caused. What you’re describing isn’t the experience we want for anyone, and we take billing and insurance communication very seriously. We do our best to give you the most accurate estimate, however an approval/estimate from insurance is not a guarantee of payment. Please know that we’ve read your review and will be sharing your concerns with our team, as we're always working to improve the experience for our patients. Thank you for taking the time to share your thoughts with us. -The Customer Service Team
ASPEN DENTAL ROCKS!! I 110% recommend them. DR. FLOYD IS AN AMAZING DENTIST, KATIE IS A GREAT ASSISTANT and AJIA is an AWESOME DENTAL ASSSISTANT. I have never experienced such thorough expert care from an entire team including everybody from the front office, to people in the lab. I had interactions with numerous workers and every one was as professional and friendly as a person could ever ask for. My first dentures did not work out (due to an error I made), but the team made sure I not only got a set I could live with but they got me THE BEST SET OF DENTURES I COULD EVER DREAM OF HAVING. I urge everybody who needs dental work to give ASPEN DENTAL a try because I believe they will do their very best to make you happy. Oh and these are not my first set of dentures, I have had dentures from several other dental offices and while they were nice THESE DENTURES FROM ASPEN DENTAL are magnificent both in feel and looks.
We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team
Super nice team you guys have there. Love the extra healing help with the extractions. I don't remember what it's called but it really made a difference. Many thanks
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team
The first experience with the X-ray technician was not good. The dental hygenist was good and the dentist was very good. Sierra the person who explained everything was awesome. I hope to see some of them again.
We’re grateful for your feedback. Thanks for taking the time to share your review! – The Customer Service Team
Clean and freindly but I was left sitting in the dentist chair for over a half hour after the dentist left. I only needed to talk to the finance team. When the rep finally came and got to go over Financing options for my dental work they only offered me a loan with 36% intrest rate. I have credit cards with lower rates than that and I have fair credit. Did not leave me feeling like I was in the best place for the work to be done.
Amy, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. If you have any questions about your care plan, please don’t hesitate to reach out to the team. -The Customer Service Team
One star is even being nice I will never in my life go back to this place I went and got my fake tooth fixed back in 2023 promised that my cemented in crown would not come out not long after getting it fixed while brushing my teeth feel out I went back to get it fixed and they still made me pay around $200 to get something fixed that shouldn't even have fallen out I'm pretty sure after doing the cement they didn't even cure it I informed them that it still felt weird after getting it done they said that it's normal and would you believe tonight while eating the same tooth/crown fell out again I instantly called them and told them I was promised that this tooth that is supposed to not fall out came out again and once again was given the run around saying that they haven't seen me in 1.5 years and I told them I was never scheduled to come back for a checkup I will not be going back I am extremely upset and that's just being nice saying just upset
MarKeisha, we have passed your message along to the management team, so they can address your concerns. -The Customer Service Team
I purchased a full denture through this place about 2 years ago. I was self-pay so it was over $5,000. I also got the warranty which I believe is a 7-year. In the last two years I have had a total of three teeth come out of my denture. The first one was covered under the warranty the second one I had to pay a $45 exam fee to have the tooth put back in and I just called today to have the third one put back in and they want $153 exam fee. This place is a joke I would not go here ever again! The only reason they got one star from me is because I couldn't post this review without doing that
Hi Dawn, we really appreciate you for taking a moment to share your feedback. While we are happy to honor the warranty on your dentures, an exam is required. Your bite can change over time and may account for why a repair is needed. If this can be identified, we can help prevent the need for future repairs. -The Customer Service Team
I was so nervous about going here from some of the other reviews but I'm so glad I did!!! The staff here is so friendly and compassionate and they go above and beyond! I've been to dental offices where they do everything at your visit, tell you to check out and then say "that will be $400 please." Not here! They go over your insurance benefits and really try to help you use them the best way, I really appreciated the heads up on cost before starting! The doctor was so calm and friendly and the front desk people are a hoot!
Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team
If I could rate below 1 I would, the dentist tortured my son. The pain medication did not take effect if he even gave my son pain medication. And when my son was in extreme pain, yelling out, trying to practically come out of his chair.The doctor told him to be a man. He took out his wisdom teeth with him feeling everything, he was traumatized. He should have his license revoked.
We're very disappointed to hear this. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Where do I begin?
Went there because insurance sent me.
I asked for a tooth cleaning & 1 tooth to be pulled for this year & a crown for next year with a $1450 insurance allowance.
1. Tech who explains procedure so fast that she sounded like a disclaimer portion of a radio ad with an auctioneer on crack. What are you not wanting me to hear?
2. Add-on $ on top of add-ons & & more add-ons &…asked dentist to stay minimal & in budget but many elaborate add-ons were stated to be standard care. My requests to stay minimal were dismissed.
3. Price for 1 tooth to be pulled that is already loose was $1700 of which $600+ was out of pocket. Insurance said there should have been NO out of pocket.
4. Insurance pays for cleaning but was told there was a 20% charge.
5. Front desk staff said computer glitch was the reason $263 was asked for upfront…oops nope! She also didn’t give me 6 page questionnaire needed filled out & tech was visibly frustrated,
5. 1 yr & 2 month plan included all above plus very small minimal cavities, a bridge rework & a permanent crown was almost $20,000!!!
I can put a roof on my house at that price!!
***Insurance is filing a complaint!!!
Thank you for sharing your feedback. At our practice, we are committed to delivering the highest quality of patient care and take all feedback seriously, as it helps us continually improve. If you have any further questions or concerns about your treatment plan, please don’t hesitate to contact your local office directly at (260) 483-4000. We're here to help. -The Customer Service Team
Horrible service! I'm in extreme pain and they lied saying I would owe out if pocket for something my insurance would cover 100% of. The lady in the office Nikki was nice enough to tell me how to scam care credit to use. According to her you can use anyone's information and use the money smfh. I guess I'll just wait until the infection causes a heart attack, then I might able to get treated without being told I have to pay $300 out of pocket for something insurance covers
Horrible experience! I am in extreme pain and need a tooth pulled, I have insurance yet they told me it'll cost $300 out of pocket to get help. My insurance company said "what" you're 100% covered up to $2500. So I guess I have to live in pain until I can find another dentist bc this is pure BS apparently it's all about money NOT people in pain
We're very disappointed to hear this, Roshelle. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Very positive. On time, in budget, and attention to detail. Dr. Floyd and staff are very professional. Would recommend them and plan on coming back for future dental work.
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
Dr Floyd made me feel so comfortable! I had a bad experience in the past and he was great! Fast extraction. No pain. Highly recommend! Nurse was fantastic too! Ladies at front desk as well!
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team
Aspen dental was thorough with my daughter. They answered all my questions and more. The hygienist kept talking to my daughter to keep her focused on talking and not what she was doing. Also she was super quick with her semi annual cleaning. The dentist was just as amazing!
They also went above and beyond to make sure that we had the best outcome as far as pricing! The lady that checked us out and went through all the pricing options with me was amazing. She gave me all I needed. I appreciate the extra time that they didn’t have since they were so busy. Even though they were that busy they made sure we were comfortable and all questions answered.
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates 😁 – The Customer Service Team
