Anastasia was the first clinical person I saw. She was awesome. The whole office was exceptional!!! Truthfully a painless visit with three extractions!!!
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
First time at Aspen Dental in Roanoke, and gotta say, they do things differently here compared to other dental offices. The staff was professional, gentle, and nice. Didn't know they offered financing before coming, which was a plus. Totally recommend them for dental implants or other services in the Roanoke area.
Thanks for trying us out at Aspen Dental in Roanoke, VA! We're glad you found our team professional and appreciated the financing options for services like dental implants. Hope to see you again soon.
Honestly, Layaly was just amazing during our visit to Aspen Dental in Roanoke, VA. She really took her time explaining proper dental hygiene and gave me an awesome cleaning. My son was with me, and she cleaned his teeth too—made him feel so at ease and even praised him for taking good care of his teeth. Now he's not scared of going to the dentist anymore! The whole staff and the doctor were super friendly. I'd definitely recommend this place to anyone in Roanoke looking for great dental hygiene services.
Thanks for sharing your experience with Layaly and our team in Roanoke, VA! We're thrilled to hear your son feels more comfortable with dental visits now. Looking forward to seeing you both again for your next dental hygiene appointment at Aspen Dental.
Arbitrary office policies make every experience with this office more painful than a root canal. Long wait times and overpriced basic services even with insurance. Would not recommend
We’re committed to providing every patient with the best possible experience, and we understand your frustration with the wait times you've encountered, Kayleigh. Thank you for taking the time to share your feedback, it helps us improve and better serve our patients in the future. -The Customer Service Team
I changed dentists due to insurance coverage and had a great experience. Anastasia was great taking x-rays, hygienist explained everything and checked frequently to make sure I was comfortable and Dr. was very nice!
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team
Anastacia was amazing—super friendly and nice! She really made the whole experience easy and comfortable. Dr. Mughawish was extremely comforting too, and very detailed about what they could do to help with my dental implants. Would totally recommend them 100% to anyone in Roanoke looking for reliable dental care.
Thanks for the kind words about Anastacia and Dr. Mughawish at Aspen Dental in Roanoke, VA. We're happy to hear you felt comfortable and well-informed about your dental implants. Looking forward to your next visit!
Visited Aspen Dental in Roanoke, and the front office secretary was on the computer when I arrived but noticed me right away for my appointment. She printed three plans and prices for my teeth and was very kind. The dental assistant knew her stuff with the x-rays, and the dentist, Mrs. M, was so young-looking I thought she was office staff at first—but she was very attentive and made great recommendations for my dental implants. Everyone was polite, friendly, and knowledgeable here in Roanoke.
Thanks for sharing your detailed experience at Aspen Dental in Roanoke, VA. We're glad Mrs. M and the team provided attentive care and clear recommendations for your dental implants. See you next time!
Everyone at Aspen Dental in Roanoke is extremely nice and helpful—they really believe in making customers happy and satisfied. Thank you to everyone here for making my dream smile come true with cosmetic dentistry. Y'all gave me my perfect smile and are simply amazing. Special thanks to Anastacia!
We're thrilled to hear we helped achieve your dream smile with cosmetic dentistry at Aspen Dental in Roanoke, VA. Thanks for the shout-out to Anastacia! Come back anytime for more care.
Had a great first appointment at Aspen Dental here in Roanoke. The staff was so polite and friendly—I got to work with Anastacia and Layaly, and they were just wonderful. Brought my mom along, and it made me really happy to see how well she was treated. We were a bit of a mess since she speaks Spanish and I had to interpret, but the staff made everything easy and comfortable. Definitely coming back for my next appointment and would recommend their cosmetic dentistry services to others in the area.
We're glad you and your mom had a positive experience with Anastacia and Layaly at our Roanoke, VA location. Thanks for trusting us with your cosmetic dentistry needs. Hope to see you both again soon at Aspen Dental!
Terrible experience at Aspen Dental in Roanoke. The receptionist and Anastasia, who took my X-rays, were lovely, but when it came to the root cause of my visit—big fat NO. I only came to get an infected tooth pulled for emergency dental service, but instead, I felt bullied into pulling all my front teeth out. When I asked if they could be saved and filled, I got a halfway yes, with them saying it'd be better to take them all out. Don't waste your time here; it feels like they just want your money.
We're sorry to hear about your experience with emergency dental service at Aspen Dental in Roanoke, VA. We take your concerns seriously and will address them with our team to ensure better communication and care in the future. Please contact us if you'd like to discuss further.
My dad's overall experience at Aspen Dental in Roanoke wasn't horrible, but it could've been better. The dentist seemed more into himself than his patients, which made my dad uncomfortable—especially when he reviewed the x-rays out loud instead of keeping it private. That made the start a bit scary for him. Also, the payment explanation could've been clearer for an elderly person. The best part was Kristy; she was kind, patient, and explained things well to my dad during his emergency dental service visit. Without her, it might've been a complete fail.
We appreciate your feedback about your dad's visit to Aspen Dental in Roanoke, VA. Sorry to hear parts of the experience fell short, especially with communication during his emergency dental service. We'll review this with our team to improve. Thanks for mentioning Kristy's kindness.
Best experience ever at Aspen Dental in Roanoke, VA. They were the friendliest people I've ever met—honestly, the best dentist office I've been to. Met a wonderful dentist today who really listened to what I wanted and is going to make me very happy. She's going to give me my smile back with some cosmetic dentistry work I've been waiting for forever. Thank you so much to everyone involved! - Randy Moss
Thanks, Randy, for sharing your positive experience at Aspen Dental in Roanoke, VA. We're delighted to help you with cosmetic dentistry and look forward to seeing your smile transformation. Come back anytime!
Every time I try to make an appointment online they cancel it because they call me during work for a “verbal confirmation” and because I can’t get back to them in the 4 hour arbitrary window they give, which is again, during work hours, they cancel my appointments. I don’t know what the point even is of having online scheduling available. I will be going elsewhere that doesn’t have such redundant policies and is with the times enough to use online scheduling properly.
We are really sorry to hear this and can understand your frustrations, Alexandria. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Roanoke, with an eye to improving future patient experiences. -The Customer Service Team
Exceptional service at Aspen Dental in Roanoke—everyone in the building was so polite, respectful, and created a calm environment. The doctor talked me through the whole oral surgery process, which I really thank her for, even though my anxiety was through the roof. The person who pulled my tooth and the gentleman in the room were just so comforting. Thank you for starting my journey here in Roanoke, VA.
We're happy to hear you felt supported during your oral surgery at Aspen Dental in Roanoke, VA. Thanks for trusting us with your care. Looking forward to helping you further on your dental journey.
I came in for consultation on dentures wanted to get the snap in And My insurance is not accepted and I did a application for credit Amazon proof for a smaller amount which would not cover the snap in dentures and I would have to get regular dentures and then all the sudden they said that they could have an appointment for me the next day the day before Thanksgiving to come get my teeth pulled and they took Me back to get x-rays and teeth and prints into some paperwork And that ones I did the impression of those teeth I was obligated to get them and they had made that Appointment The next day and I got home and was thinking about it and realized the appointment went really fast and I did not have any other options to look at tried to push me through so fast because I had never done this before and didn't understand what I was doing I came home and look some stuff up online and contacted another Dental company that helps with dentures and they have much cheaper options for the snap-in dentures and they also accept my insurance so my extractions would be free and the first set of teeth Aspen did not want me to be able to find out to take advantage of me and take my money be canceling my appointment that I was going somewhere else that was less money and they had better options for the snapping dentures the lady on the phone said she did not blame me and she wished me well and then about 20 minutes later I got a call back from another lady at the desk stating the doctor told her to call and let me know that the Impressions had been made and my dentures were made for those dentures and that I could come pick them up I could not believe what she was telling me I had no idea that's what was going on once I pick them up I would be responsible to pay the full amount for them NC about this because I did not understand what I was signing or doing it was not fully explained to me that I was obligated at that time before I even got my teeth pulled out this is horrible customer service and entrapment and to take their expensive Dental treatments and dentures that no one can afford on a regular income and with good credit like I have I cannot even get enough to really cover anything I really wanted And then you tell me I'm trapped in pain for some dentures I never even wanted from the beginning I told them after they said I could not get the snap indentures that I wanted I thought I was just seeing if my credit would be covered and getting an impression on my teeth in case I did decide I wanted to go that route 100% I'm going to speak with my lawyer and see what we can do about this little game that they have going on Trappin people that have never got Dentures know nothing about them or even what they're signing everything shoved in your face while you're having things shoved in your mouth and x-rays taken and you're nervous about getting your teeth pulled and about getting Dentures on top of being tricked into something like this it's just and I will be seeing who else I can report this to along with the Better Business Bureau if I have to pay it back to save my credit I guess I will but be careful do not let this happen to you or anyone in your family I will never ever use Aspen Dental for anything again and I will let anyone and everyone know including the 3,000 friends on my Facebook list not to use Aspen Dental thank you very much and happy holidays!
We're very disappointed to hear this, Alicia. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
I absolutely LOVE this place. So far I have met with Carrie, Pamela, Kristie, Makayla, Rachel and "The Doc" Dr. Mughawish. They are ALL wonderful. I have never been to then left from a dental office so relaxed. I highly recommend.
We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team
I had 3 extractions and 3 bone grafts during my first appointment. I was surprised that neither membranes and/or stitches were put in. I asked why no membrane or stitches and was told it was done on a case by case basis and that there is not enough skin to bring together with stitches. My husband had a like procedure and stitches were applied side to side over the membrane, leaving a gap for skin to grow together. While comparing procedures on different patients with different dentists has risks, the doctor's explanation did not make sense to me in light of my husband's experience. Today is day 3 and I have a lot of grit in my mouth indicating the loss of cadaver bone. I have been very careful to follow instructions so that cadaver does not dislodge, but it is difficult not to talk at work or attempt to eat. I know that some grit is normal but today it is much more. Aspen Dental just called while I am submitting this review. Although I was thankful that they are calling in a different pain medication because I have an allergy to the one initially prescribed, when I mentioned that I could tell I am losing more cadaver than probably normal, the only response was to skip that subject and Courtney went on to say that they were just checking in on me. I am grateful for that but would help me relax a bit to have more of an explanation. Unfortunately, or fortunately, my husband has been going to VCU and we are far too experienced in extractions, cadaver, etc.
UPDATE; October 2025. I returned for a consultation with Dr. Salem at Apen Dental's Valley View, Roanoke, Virginia location. My husband joined me because of his extensive work with extractions and implants and knew that I should not be in so much pain a month down the road. Dr. Salem said that, if I wanted, he would open up the extraction sites, clean them out, and replace the cadaver bone. He said he would do this 'if I wanted.' I would much rather my dentist give me his professional opinion rather than me deciding how to rid myself of the pain. My husband wanted to make sure there was enough cadaver I
bone to accept an implant. Dr. Salem said that he didn't want to offend me and was trying to choose the right words but eventually said he thought my pain was connected to my brain on a way that I was 'imagining' the pain. That was a wow moment. He continued with scraping out 2 of the 3 extraction sights, added cadaver bone, a membrane to cover it and two stitches àt each site resulting in a cross pattern. However, during the procedure I heard his say 'wow' to which he explained to me that he found a bone fragments in the area of pain. As he walked out he said... if I can be blunt, I'm going to be pi$$Ed if this doesn't work... and his final goodbye was 'and it wasn't in your head! The stitches came loose on the top and bottom within two days and the third extraction site that he decided not to redo, ended up with bone spurs that took two weeks to work themselves out resulting in terrible pain as it rubbed against the side of my tongue. I wanted to get it fixed buy there was no way I was going back to the cocky dentist who said he mentored the dentist that did the work the first time and he stood behind her work. Well, as her mentor, he needs to retrain her! I have since heard horror stories about Aspen Dental. The problem is that you just spend thousands and can't afford to go to another dentist to get it fixed.
We are sorry for any trouble you're having, Marcia. We have passed your message along to the management team, so they can address your concerns. -The Customer Service Team
The staff was incredible. You couldn’t have been made feel more comfortable. From the front desk, x-ray tech, dental assistant, dentist, to Carrie in the finance department, they are the most pleasant, polite, and helpful staff I’ve been experienced long time. I appreciated the atmosphere given, it really helped me be more relaxed and less anxious.
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Today was my first visit to this clinic and I had a great experience with Pamela, Carrie, and all other personnel during my visit today. Everybody was kind, friendly and helpful. I didn’t meet a single face that wasn’t smiling. The building was clean and well kept. The technology during the check in process was great. I look forward to returning in the future!
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
I had a 8am appointment and was in with the technician by 8:05 who went over in detail what was to occur and went through the after care also. A second technician then escorted me to the exam room and prepped me for the procedure. Dentist came in shortly thereafter, did a quick check on a suspicious crown and explained what was going to occur. Anesthesia was administered several times until the Dentist was satisfied I would feel no pain. She then proceeded to extract 2 molars explain what she was doing at each step. Upon completion the technician return, fitted me with a lower partial denture, verified I was comfortable and escorted me out. I left the facility at 8:47. Going to the Dentist is never a fun time. I don't know of one thing this staff could have done better. All in all the absolute best dental experience by a professional staff. Kudos to them all.
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team
