Front desk receptionist rude and condescending
They did an amazing job with my little girl! The dentist was so gentle and explained everything to her. She was so comfortable that now she wants to be a dentist when she grows up. Huge respect to the whole team at Burre Dental Center in Eureka for making this such a positive experience. We came in for a routine checkup and cleaning, and left with a future dentist in the making!
We're so glad your daughter had a great experience at Burre Dental Center in Eureka! It's wonderful to hear she's inspired to become a dentist. We love making kids feel comfortable during their cleanings and exams. Thanks for sharing!
They were very good and kind. The place has been cleaned up and they don't put up with rude people anymore. Had a good experience overall.
Thanks for noticing the improvements at Burre Dental Center in Eureka! We're committed to providing a clean, welcoming environment and respectful service for all our patients. Hope to see you again for your next checkup and cleaning!
Went in for emergency care because of broken molars. The receptionist was condescending from the start. They said there would be a 4+ hour wait to maybe be seen, which I was fine with. But then they handed me a form saying even if I'm seen, they won't do anything—I'd have to schedule another appointment months out. Like, why not tell people that upfront when they say it's an emergency? And don't treat people like garbage just because they need help.
We're sorry you had that experience at Burre Dental Center in Eureka. We aim to be clear about our emergency dental process and treat everyone with respect. We'll review our front desk communication to ensure patients understand what to expect. Your feedback helps us improve.
Changed to one star because of the front desk. They turned us away for being one minute late—we were there on time but waiting in line. The dentists are great, but the receptionists have a terrible attitude. On the plus side, they were fantastic with my nervous seven-year-old when she got her crown, even gave her a princess crown. Too bad the front desk ruins it.
We hear your frustration with our check-in process at Burre Dental Center in Eureka. We're glad your daughter felt comfortable during her crown procedure, but we're sorry the front desk experience fell short. We'll work on being more flexible while still respecting appointment times.
Writing this before the numbness wears off. I'm 75 and hadn't been to a dentist in over 30 years due to trauma. A front tooth broke loose, so I went to Burre. I was so scared and embarrassed. But after my second visit for an extraction, I'm so grateful! Every staff member was kind, helpful, and compassionate. They really understand patient fears.
Thank you for trusting us with your care at Burre Dental Center in Eureka. We know it took courage to come in after so long, and we're honored to have helped you with your extraction. Our team is dedicated to making everyone feel comfortable and respected. We're here for you anytime!
It's tough to get in as a new patient, but once I did, the experience was great. I was pregnant and they took such good care of me. Dr. Julian (sorry, bad with last names) was the best dentist I've had. My kids also see him and he's amazing with them. Worth the wait to get established here.
Thanks for sticking with us at Burre Dental Center in Eureka! We're thrilled Dr. Julian and our team made your prenatal dental care and your kids' visits so positive. We appreciate your patience as a new patient—it's worth it to keep your whole family's smiles healthy!
I practically begged them to let me pay a fee or something to avoid being put on the no-show list that I just got off. The lady on the phone hung up on me without saying anything. They make me wait 30+ minutes every time, but if I'm 10 minutes late it's a problem. They don't value your time.
We're sorry for the frustration with our scheduling at Burre Dental Center in Eureka. We strive to be fair with our no-show policy and respect everyone's time. We'll review how we handle late arrivals and phone interactions to ensure better communication. Thank you for sharing your concerns.
All three of my kids have been seen here. The office staff is friendly and helpful. They're great with kids and offer prizes to make the experience better. I've been able to get checkup appointments within a few weeks, which is great. We also used the dental van at their elementary school—the kids loved getting 'no cavities' certificates. When we needed a referral for an x-ray, we got an appointment quickly.
Thank you for trusting us with your children's dental care at Burre Dental Center in Eureka! We love making checkups fun with prizes and the school van program. It's great to hear your kids are excited about their cleanings and exams. We look forward to seeing them again!
So called "open door" dental clinic not taking new patients. I arrived in agony, tooth broken from a fall after 2 hour drive and was told I would have to sit in the waiting room most probably all day, at least, to be seen, at which time an examination would be conducted, after which I would then have to return, on a different day,and wait ,all day or even two they said, to be seen by the actual dentist. I'm a full time working student. Not possible. When I asked for advice, the receptionist just shrugged. Thanks for the empathy burre dental center.
Well, to start off, I want to CLARIFY that I am not a fan of the Burre Dental Office, however…. The Dental Van with Dr. Stone and her two RDA’s are very amazing!!! I have 5 kids and moved to Humboldt county at the end of 2021. My daughter, 4 at the time, needed work on her teeth. We seen 3 different dentists at the Burre office and none of them would even attempt to try to do work on her. They would just give a referral for PDI. Unfortunately, requirements for PDI means kids cannot be sick at all nor be sick 3 weeks prior to their appt, it never worked for us. My daughter would always be sick by the time her appt would come. Two years it took, and by then she had 2 broken teeth and bad cavities. Yes, I was having her brush regularly, but we just could not win. The Dental Van came to her school at Arcata Elementary, and informed me that she would need 3 fillings, 3 teeth pulled, and one crown. I told Dr. Stone about the history of trying to get her seen and her teeth taken care of to no prevail. Dr. Stone HEARD my cry for help. And let me tell you how grateful I am that her and her RDA’s actually took their time and put in effort to get my children’s teeth done. They were wonderful with my kids, and trust me, I went in with no hopes and ready to be let down. But they completed my child’s needs (both my son and daughter) and did it in a way to where my kids (my son is diagnosed with severe anxiety disorder) both felt comfortable and safe. I literally CRIED while they worked on my kids because i was so stressed and frustrated on how no one ever tried to actually help, until I got to meet the ladies on the Dental. An. They truly are a blessing and I usually do not do reviews, but I really believe they need so much more recognition then they get for the work that they do and the true effort they put in to making sure these kids’ teeth are taken care of. I cannot express how much I appreciate them and the patience and yearning to help with children’s teeth. I am hoping many people read this review and maybe it will reach the right one to give them additional funding because at this point, I see NONODY else better or ANYBODY else that I would choose to have work on my kids and their teeth. Again, they are amazing and truly appreciated. Thank you Dr. Jennifer Stone, Carolina Bonilla, and Luisa Covina!!!!
Had a bad visit. I went for a checkup while pregnant, but the hygienist didn't just do an exam—she dug her metal tool into my gum lining next to every tooth. I was squirming and saying it hurt, but she kept going. When I got home and looked in the mirror, there were literally holes next to every tooth. My gums weren't damaged before that.
We're sorry to hear about your discomfort during your checkup at Burre Dental Center in Eureka. That's not the gentle care we aim for, especially during pregnancy. We'll speak with our team about being more attentive to patient feedback during cleanings and exams. Please contact us so we can make it right.
Dr. Stone and Cori we gentle and patient; I can be a nervous Nelly and I'm 100% satisfied with today's dental filling. I can't wait for dinner, I won't need my toothpicks! 😁
Called in to make an emergency appointment since I was not a patient, they gave me an appointment, and never told me how long I was gonna have to wait until I went up and asked for the 2nd time. I waited 4 hours. Never was informed that there was a chance I couldn't get in, and they said I couldn't get in and would have to do this all over again a different day. I made an appointment at a different office and got in with no wait. I would not recommend going here for emergency appointments at all, go somewhere else.
Highly disappointed, doesn't allow siblings in back with parent. If your kids has even the slightest cough that's residual they will reschedule you.
Honestly surprised by all the one-star reviews. I called as soon as they opened and was told to come in the afternoon to wait for an opening. The receptionist explained what to expect. I waited maybe 20 minutes before being seen. The dental assistant was so kind and explained everything. Dr. Wright saw me and gave me a referral. I was in and out in an hour and a half! Great experience for emergency care.
We're glad your emergency visit went smoothly at Burre Dental Center in Eureka! Thanks for giving us a chance despite the other reviews. Our team works hard to provide efficient, caring service for urgent dental needs. Hope you're feeling better!
This hygienist was really thorough, gentle, and efficient. He did not waste time talking to other workers while I was waiting or worked in slow motion like others in my previous experiences. Very informed and caring.
Have to wait for like hours to be seen for a emergency appointment was there first thing in the morning for my appointment. I was waiting for a long time to be seen and they had other people going ahead of me when I had a emergency appointment I highly don't recommend this dental center it's so disorganized.
I had a great experience with all the staff. Doctor Carter was super thorough with my filling and made my experience very fun and easy. He even made a few jokes. Natasha was the assistant and she was super helpful and sweet. Overall a pleasant experience!
I'm giving 5 stars for today's emergency visit. This was the best care given and the 2 young lady's that worked with me was professional and also Dr. Carter. I wish I could get established there as a new patient thou that's hard to do. First time really that my experience there fantastic.
Thank you Dr. Carter for cementing my bridge back on. 😊
