Laura, my hygienist at Downtown Dental in Hamilton, is absolutely the best—so kind and friendly. She makes teeth cleaning a breeze with good conversation and a down-to-earth vibe. Honestly, I never mind going to the dentist when she's taking care of me. She also points out what I need to work on, like paying attention to certain parts of my mouth. Love her, she's the best!
Thanks for the kind words about Laura and your teeth cleaning in Hamilton! We're glad she made your visit so positive at Downtown Dental. Hope to see you again soon.
Had a very positive experience with wisdom tooth removal at Downtown Dental in Hamilton! My wisdom teeth were bothering me, and other dentists were booking a month out. I was at Canaray next door for x-rays and popped in to ask about availability. The desk clerk was lovely—scheduled me for a consultation the next day. Dr. Safaa is brilliant and did the extraction same day as the consult. The procedure was quick and painless with local anesthetic; only felt mild pressure. Highly recommend bringing earbuds!
Thanks for sharing your experience with Dr. Safaa and our emergency dental services in Hamilton! We're happy we could help with your wisdom tooth removal so quickly at Downtown Dental. Wishing you a smooth recovery.
Downtown Dental in Hamilton was awesome—100%! Everyone from the receptionist to the assistant and dentist was excellent at their job. I called because of a dental emergency and luckily got an appointment the next day. They were so kind to ring and offer an early spot if it suited my schedule. Honestly, I'm so pleased that I'm leaving my Toronto dentist after 30+ years to start with Downtown Dental of Hamilton.
Thanks for choosing us for your emergency dental services in Hamilton! We're delighted to welcome you to Downtown Dental and look forward to providing great care. Appreciate the feedback!
Good staff. Good service. It’s the 11 story view tho…. Superb.
Thank you immensely for highlighting our staff and service. We're delighted you enjoyed the view from our office.
Had a great experience so far at Downtown Dental in Hamilton, and I look forward to bringing my daughter for pediatric dentistry too!
Thanks for the feedback! We're glad you had a great experience at Downtown Dental in Hamilton and look forward to welcoming your daughter for pediatric care.
Over the years, I have had appointments with numerous dental hygienists, but without hesitation, I can say that Laura at Downtown Dental is second to none.
She takes the time to ensure everything is addressed, whether it’s a meticulous cleaning or a careful examination. I also deeply appreciate her knowledge and willingness to explain procedures, oral care tips, and preventive strategies. I leave each appointment feeling well-informed and genuinely cared for.
Very highly recommended!
We appreciate you taking the time to share your positive feedback regarding your care. We are pleased to know you feel well-informed and cared for.
Amazing staff and a very professional doctor at Downtown Dental in Hamilton. Everyone is so welcoming and takes great care of patients. Honestly, highly recommend for dental implants or any service!
Thanks for recommending Downtown Dental in Hamilton! We're happy our team provided great care with dental implants and more. Hope to see you again.
Relaxing visit to the dentist and Laura did an amazing job cleaning my teeth. Friendly, helpful staff. I highly recommend Laura as a Dental Hygienist. Parking was a bit challenging but Downtown Dental is worth the effort because of their excellent dental care.
We're honored to have provided a relaxing visit and excellent service during your dental cleaning. Thank you for your positive feedback.
Been coming to Downtown Dental in Hamilton for over 10 years and always have a great experience. The staff are kind, professional, and genuinely care. My regular hygienist is fantastic, but others I've seen are just as thorough and friendly. They're great at sending appointment reminders (which I definitely need!) and make things simple with direct billing to insurance. Also appreciate how honest they are—never push unnecessary treatments. It's a trustworthy, welcoming office that makes going to the dentist easy.
Thanks for your loyalty over 10 years at Downtown Dental in Hamilton! We're thrilled you value our preventive hygiene services and honest care. Means a lot to our team.
Can't recommend this dental office in Hamilton enough. Everyone on staff is knowledgeable, kind, and patient. I have really bad anxiety, especially with dental work, and I'm eternally grateful for their patience and kindness. The hygienists, dentist, and specialist all do amazing work—I'll never switch offices! Thank you guys!!
Thanks for trusting us with your sedation dentistry in Hamilton! We're glad our team at Downtown Dental could help with your anxiety. Appreciate your loyalty.
The dental assistant who helped my Mother was kind, caring and extremely clear on the procedures that day and follow up care on her teeth.
Very pleasant visit to the Dentist
We appreciate your feedback regarding your positive experience. Our team is committed to delivering transparent and compassionate service to all patients.
Downtown Dental Hamilton is exceptional from the moment you walk in. Reception is awesome and direct; my dental hygienist Laura is by far the funniest yet skilled at her profession. Proud to say I've been coming here since day one for teeth cleaning and more.
Thanks for the shout-out about Laura and our teeth cleaning services in Hamilton! We're proud to have you as a long-time patient at Downtown Dental. See you next time.
As a new patient at Downtown Dental in Hamilton, I absolutely love it. The dentist and hygienist are very nice and professional—felt super comfortable during my whole visit for cosmetic dentistry.
Thanks for choosing Downtown Dental in Hamilton as your new dental home! We're delighted our team made you feel comfortable with cosmetic dentistry. Welcome aboard!
I've been going to Downtown Dental in Hamilton since I was 4 years old. Over the last 30 years, I've seen lots of changes—from the waiting room to staff coming and going—but everyone has been so kind and inviting. They provide great communication and appointment reminders, have lots of availability, and the paid parking is a plus! Had opportunities to go elsewhere, but it's just a safe space. Shout out to Rachelle, the best hygienist! - Julie Kivell
Thanks, Julie, for 30 years with Downtown Dental in Hamilton! We're grateful for your trust and happy you enjoy our pediatric dentistry and reminders. Rachelle says hi!
I’ve been a patient at this dental office since 2014 and have always appreciated the care I received, especially from Dr. Amato — he is by far the best dentist I’ve ever had. However, my past experience left me deeply frustrated and annoyed.
I initially booked a cleaning through the online system, but my request was cancelled because the booking was for August 7, 2023, which turned out to be the civic holiday. A couple of day's later I received a call to rebook, which was fine. I explained I needed a cleaning and possibly a checkup. The woman I spoke to booked me in for the next day (August 10, 2023). She asked if I had any concerns, and I mentioned some pressure on my lower left side where I had wisdom teeth removed by Dr. Amato the year before. She repeatedly told me Dr. Amato wouldn’t be available, and I explained multiple times that I didn’t need to see him unless something was wrong. She was not registering what i was saying at all. Why would I need to see him for a cleaning? I told her I can just book an appointment to see him if I need to while I'm in the office for my appointment tomorrow. Still, she had to “ask permission” to allow me to book a follow-up in person if needed, which was very confusing. Why would I book an appointment with the dentist before the checkup? It didn't make any sense to me.
The next day, I arrived and went straight in for an x-ray. The dentist and hygienist were great, and I was relieved the x-ray came back fine. However, after the exam, I asked about my cleaning — only to be told I wasn’t booked for one. The hygienist went to the front desk with me and explained I should have been scheduled for a cleaning. A woman who I believe was the manager, very rudely said (right in front of me), “No, she didn’t book a cleaning and she was told it wasn’t available. She misunderstood and that’s her problem.” Then she smiled at me when she realized I heard her. I calmly explained that I absolutely did not misunderstand — I came specifically for a cleaning and was told I could also have a checkup. After a moment of back and forth, she realized the mistake was on their end.
To top it off, I was charged for an “emergency visit.” There was no emergency — I booked for a routine cleaning and checkup.
I tried to give them another chance and booked a cleaning for December 12, 2023. I never got my usual reminder, so I called in — only to be told there was no appointment in the system. Extremely frustrating. Then, in December 2024, I received a text confirming an appointment for December 12, 2024 — not 2023. That was the final straw for me. I explained my experience and let them know I would no longer be returning.
Now today (June 23, 2025), I receive a message saying I’m overdue for a cleaning. At this point, I can only assume they don’t keep accurate records or communicate internally.
This has been such a disappointing experience from an office I once trusted. Again, Dr. Amato is amazing, but the management and front desk experience has completely changed for the worse. I hope they take this feedback seriously and improve, but I will be seeking care elsewhere moving forward.
We understand your frustration with scheduling and billing issues. Your feedback helps us improve our processes. Please contact us at (905) 525-2545 to discuss in order to update records, we would require your name. Thank you
As usual my visit was very good. The staff are very friendly and they do a excellent job looking after my dental health. I would highly recommend them if someone is looking for a place to go.
Your feedback has been received and is acknowledged. The positive remarks regarding staff courtesy and service quality are noted with appreciation.
I am extremely pleased with the service received at Downtown Dental Clinic. Visits are booked according to your preference/schedule and, if necessary, can be altered with a simple phone call. Appointment reminders are sent to you on a regular basis via text and email, which is extremely helpful for many.
Procedures are performed by knowledgeable, skilled professionals that readily explain each step to be completed, so no surprises, which is comforting.
Employees are very friendly and always willing to answer any/all questions you may have in order to clarify points that seem a little vague, including billing procedures, etc. with Lara.
Hygeinist, Laura is very accomodating and helpful, providing instructions re brushing, flossing and the use of alcohol-free mouthwash. She also points out specific areas or procedures that may require extra attention on your part. Having my teeth cleaned previously, prior to finding Downtown Dental, was painful and when I left, my mouth would be throbbing and full of blood. That is definitely not the case with Laura, who is very gentle and caring.
Due to the positive experiences I've had at Downtown Dental Clinic, I would not hesitate to recommend them to anyone.
Arlene McMurrich, Hamilton
Thank you for your review, Arlene. We are glad to hear about your positive experiences at Downtown Dental Clinic and with the team.
I've been coming to Downtown Dental of Hamilton for over 20 years and it's always been consistently great. The staff these days are so friendly and kind! The dental hygienists make you feel so comfortable and the dentists are always lovely. I will continue to recommend them to everyone I know!
Thank you for your wonderful feedback! We are thrilled to hear about your positive experiences at Downtown Dental of Hamilton over the years.
I switched to this Dental Office recently and I couldn’t be happier. The staff is great and friendly. They got me in for an emergency appointment and throughly dealt with my concerns. The dentist really knows her stuff, the reception team is fantastic and the hygienists are top notch! They use a lot of modern techniques/technology which I like. Looking forward to my next appointment!
Thank you immensely for your kind words! We are thrilled to hear about your positive experience at Downtown Dental of Hamilton. Looking forward to seeing you at your next appointment!
My husband and I have been going to Downtown Dental for close to 50 years. Of course it has changed its name a couple of times. The staff have been wonderful and understanding throughout our visits. The hygienists have been great. We have never left our appointments feeling disappointed. Everyone has a good attitude and is kind to all. Thank you Down town Dental for taking care of us
Thank you for your review. We appreciate your loyalty and kind words regarding our staff and services.
