Had an appointment today in Jackson for what they said was a root canal and crown. They didn't mention till after that I'd have to wait over two weeks for the crown. They put on a temporary cap and told me not to eat on that side, but there's a gap where food gets stuck. I've never felt this much pain, even with the broken tooth they "fixed." Now I'm searching for a new dentist in Jackson, TN and don't know what to do about this dental restoration issue. They don't answer the phone either, which just adds to the stress.
We apologize for the pain and communication issues you experienced with your dental restoration in Jackson. We're addressing our phone protocols and would like to discuss your temporary crown concerns. Please contact our office manager at Family & Cosmetic Dentistry so we can help.
They never answer the phone. I have been trying to schedule an appointment for a week now and the phone rings or they put it on user busy smh.
Honestly, I was relieved when my new dental insurance in Jackson, TN assigned me here since I'd been struggling to find a dentist accepting new patients. They called super early to fit me in for a walk-in appointment, which I appreciated. But when I got there at 8:30, they said my appointment was actually at 8:00 and put me at the bottom of the list. The whole time I was just watching the clock, feeling frustrated about the mix-up with my emergency dental care visit.
We're sorry to hear about your experience with our scheduling in Jackson, TN. We take all feedback seriously and will review our appointment confirmation process to prevent this from happening again. Thank you for bringing this to our attention at Family & Cosmetic Dentistry.
The staff at this Jackson dental office are pretty rude, and they rarely answer the phone. When I've visited, phones are ringing while employees ignore them and chat about outside stuff. Seen this multiple times. Also noticed nobody does hand hygiene - not even the dentist. They go from patient to patient just changing gloves. For a place offering dental technology in Jackson, TN, you'd think basic cleanliness would be a priority, but apparently not here.
We apologize for your experience with our staff and hygiene practices in Jackson. This is not acceptable for any dental practice, especially one focused on patient-centered dentistry. We're retraining our team on phone protocols and infection control standards. Thank you for your feedback at Family & Cosmetic Dentistry.
Horrible experience with this Jackson dentist. Can never get them to answer the phone or call back. Came in and got 3 fillings on one side, and somehow the dentist made my teeth hurt worse. The people here are very rude, especially to older patients. Would not recommend trying this place for dental restorations in Jackson, TN. Just overall disappointing when you need dental care.
We're sorry to hear about your negative experience with our dental restorations and phone service in Jackson, TN. This falls short of our standards at Family & Cosmetic Dentistry. We're reviewing our communication systems and staff training. Please contact us directly so we can address your specific concerns.
THEY NEVER ANSWER THE PHONE , THIS PLACE IS NOTHING HOW IT USED TO BE !!! THEY NEED TO HIRE BETTER FRONT DESK PEOPLE !!!!!!!! THEN THEY LIE LIKE THEY SEND OUT PRESCRIPTIONS & NEVER DO ! My mouth hurts BAD as I type this of now due to an infection
This used to be a convenient dental office in Jackson, but now they never answer the phone or call back. It's hard enough trying to get dental care as it is in Jackson, TN... especially when you need something like preventive dentistry or just a check-up. Really disappointing when a place that was once reliable stops being responsive to patients.
We apologize for the phone communication issues you've experienced at our Jackson, TN practice. This is not the service level we want to provide for preventive dentistry or any care. We're implementing new systems to ensure calls are returned promptly. Thank you for your feedback at Family & Cosmetic Dentistry.
Staff is great so is the service if you are there but when you call to set an appointment or because the medicine prescription was wrong no answer
Today 12/15/25 I had a filling fall out and the staff was able to get me in today!! That was exactly what I needed. I did explain the issue with the last appointment and the staff was very kind and asked me if I was ok during the procedure. Sometimes it’s just the little things that help you feel better when you have high level anxiety from dentist offices. Dr. Andrew Tanyous and Leah were so king and I can’t say enough about the front office staff. Thank you for today’s service!!
I should have added the reasoning for the 2 star. It was not due to the staff. The office staff was everything I could ask for. The price was within reason of other offices. Time it took to get scheduled and in and out was good as well. The reason for the negative review (check out my others because I do not do negative reviews but everyone needs to know before going)
I have dental anxiety but the gas is all it takes to calm me. When they hooked it up it was not working at all. They changed o2 tank and said it would be better now. That didn’t work and they said they turned it up and that didnt work. My wife and myself expressed the concern in a nice but very forward upfront way that could not be interpreted any other way other than this is not working. I should have left but with a broken tooth it isn’t something you can afford to wait on. They continued on as if I didnt matter. I had the worst anxiety and experience due to the failure of the dentist or staff to address the issue that it was not working. If it had been working I would not have been able to express the anxiety that I was feeling. I repeatedly said things as did my wife. Heavy breathing through the nose piece with no affect whatsoever. When I returned for my permanent crown I expressed this again but was treated like I didnt have any idea of what was working and what wasn’t working. Also the dentist acted as if I didnt express myself fully the day of the procedure. I was charged for something I didn’t receive. Some people will not understand this anxiety and I am proud for you that you don’t have any anxiety associated with dental work but for the ones who have dental anxiety they will understand and need to know that if you are expressing your concerns about the gas not working, you will be ignored. Gas always works for me. Breathing hard being anxious and you wont be able to be anxious when the gas works.
Right now, the lady working the phone at this Jackson dental office was just horrible. She answered, said something quickly, put me on hold, then hung up. I've been calling back but can't get through at all - pretty sure she's ignoring it. If this place in Jackson, TN actually cares about patients and good reviews, they should do something about her. She needs to learn some basic manners. Honestly, I'm going to pray for her attitude because that level of disrespect shouldn't be happening when people need dental care.
We sincerely apologize for the phone experience you had with our Jackson, TN office. This is not the standard we uphold for patient-centered dentistry. We're addressing this immediately with our staff. Thank you for alerting us at Family & Cosmetic Dentistry.
Was dealing with a broken tooth causing extreme pain and sensitivity in Jackson, plus starting to lose the ability to chew. Called several dental offices around Jackson, TN and most weren't taking new patients with my insurance until after the new year. Just as I was giving up hope, Family & Cosmetic Dentistry called me back about an email I'd sent earlier. Explained my emergency dental care situation, they asked a few questions, and honestly, they were the only ones in Jackson who could help me when I needed it most.
Thank you for trusting us with your emergency dental care in Jackson, TN. We're glad we could provide relief when you needed it. At Family & Cosmetic Dentistry, we're committed to helping Jackson residents get the care they need. Hope you're feeling much better!
Switched my whole family over from another office since my kids were growing up. Gotta say, I personally love Dr. Patel at this Jackson dental practice. My 9-year-old is a busy body, and Dr. Patel came right in and got him situated for his fillings and root canal. Instead of rushing, I watched him and his assistant Julie take such good care of my baby - they talked to Tyler the whole time and kept telling him he was the best patient. For pediatric dental care in Jackson, TN, I'd recommend Dr. Patel and his staff any day. Their experience really shows.
Thank you for the kind words about Dr. Patel and our pediatric dental care in Jackson! We're so happy Tyler felt comfortable during his visit. At Family & Cosmetic Dentistry of Jackson, TN, we love making dental visits positive for kids. Looking forward to seeing your family again!
Receptionist is very rude & incompetent! Careless & Unprofessional! It’s very apparent she doesn’t want to do her job. Good luck trying to schedule an appt over the phone. 😬😬😬 Scheduling an appointment with them today was literally impossible. I called back several times, no answer, line wasn’t busy it rang through everytime. Somebody just didn’t want to do their job. 🤦🏻♀️🤦🏻♀️
Ms. Williams our phones are very busy and will ring through so you can leave a voice mail so we can call you back. If you left a vm it is our goal to try and call you back on the same day. Apologize for any inconvenience this may have caused.
It's pretty unprofessional and honestly very frustrating that you waited the morning of my fiance's wisdom teeth removal surgery to call and cancel because "the Doctor is sick." "The Doctor" should have had enough common sense to make sure his patients were taken care of or referred to a different doctor or place. My husband has been in pain since this started at the end of June and it literally took him going up there and causing a scene to get anything that actually helped his pain, WHICH has ran out since you only prescribed him enough until his surgery that was supposed to be today.. We are in the works of finding a lawyer for his pain and suffering throughout this process and you all will be hearing from him soon enough. Please have the day you deserve and I wish this treatment on every single one of y'all.
So grateful for my experience with Dr. Andrew at Family & Cosmetic Dentistry in Jackson. Recently had a crown and also a dental implant done. At 43, I've had some rough dental experiences and usually get pretty nervous. Almost gave up on replacing my lost tooth, but I'm thankful I gave Dr. Andrew a chance. The dental implant especially went smoothly - way easier than I ever imagined! Dr. Andrew is great at what he does, really compassionate and reassuring. Makes every visit as comfortable as possible. The staff are super sweet too! For tooth replacement in Jackson, TN, he's definitely the one to see.
Thank you for sharing your positive experience with Dr. Andrew and our tooth replacement services in Jackson, TN! We're thrilled your dental implant went smoothly. At Family & Cosmetic Dentistry, we aim to make every patient comfortable. So glad you trusted us with your care!
We love Dr. Andrew! He is so great with kids. Nobody loves going to the dentist, but it helps tremendously when you have a kind, compassionate doctor who does excellent work and puts even his youngest patients at ease. Their hygienists are really great too!
We definitely recommend Family & Cosmetic Dentistry of Jackson.
I'm not really old - just a young kid sharing what happened at this Jackson dentist. First time I went, they filled about 7-8 "cavities" and did a root canal. Dr. Patel was my dentist and came right in with numbing cream and shots. He made weird comments about my lips calling them "fat and juicy" while talking with his assistant. Didn't take him long to finish everything, but the fillings and root canal felt unsturdy. Three weeks later in Jackson, TN, one of my fillings came out. Not a great experience with family dentistry here.
We take your feedback very seriously at our Jackson, TN practice. The comments described are completely unacceptable and not reflective of our standards for family dentistry. We're investigating this matter immediately. Please contact our office manager at Family & Cosmetic Dentistry so we can address your concerns properly.
I had a very poor experience. I went in knowing I had one cavity. For my first appointment they looked at my teeth and did a cleaning and right before I left I commented on my xray to the hygienist, and she casually informs me for the very first time that I had five cavities.
So I made an appointment to get them filled, and Dr. Patel was so fast that he barely spoke to me and did not even warn me when he was going to inject the numbing meditation. He pretty much would only speak to me to give me instructions and was making casual small talk with his assistant when he just injected the shot without any warning. Then he did 4 fillings in less than 30 minutes and had me make a followup appointment for the last filling. As soon as I got in my car I noticed a big extra piece jutting off of one of the fillings, but I planned to have him fix it during the next appointment, so I ignored it. Then a few days later while I was eating, it broke off and left a gaping empty spot that was extremely sensitive to cold, even room temperature water made me want to cry from pain. I came in the next day and he fixed it and did the other filling, and again finished in maybe 20 minutes.
That was a few months ago and tonight while flossing another small piece of a different filling that he did has just chipped off. Altogether I am extremely unhappy with my experience with this dentist and I will be looking elsewhere for further dental care. If you want fast, sloppy, unprofessional care done on your body, go here.
When I say this was the most gentle humans ever. Out of all of my dental experiences these humans are amazing. They worked me in and fixed my problem so softly. Kk was by herself today and handle it so gracefully and the dentist, his hands are made for this. The best dentist I have experienced in my whole life thank you!
Takes advantage of the elderly!!! Convinced my 75 yr old mother she needed to get dentures for cosmetic reasons. She returned numerous times for assistance with the dentures (2 years). I took off work to assist her in her last appointment. The had dentist apparently left, the office manager could only apologize for him not being available after my 2 hour drive. My mother went to another dentist, to find out she was charged for expensive dentures, but received the cheapest. On a fixed income, my mother spent over $1000 out of pocket for the dentures Patel gave her. She then spent another $1000 out of pocket to have dentures correctly fitted by a reputable dentist. She has had NO problems with her new dentures. PATEL WILL TAKE ADVANTAGE OF THE ELDERLY. My mother wishes she had never walked in this dentist office.
