Don't take your kids here in Columbus! I brought my two daughters, and it was a huge letdown. Our appointment was for 4:00 PM, and we got there at 3:45 as asked, but didn't get seen until 5:00. Pretty sure if we'd been a few minutes late, they'd have cancelled us. Worse, my daughter has allergies—the staff said they wouldn't see her without a doctor's note. I gave them the note, but they still gave us the runaround. For a dental clinic that offers pediatric care, this was just frustrating and unhelpful.
We're sorry to hear about your disappointing visit for pediatric care at Franklin Dental & Braces in Columbus, GA. Your concerns about wait times and allergy protocols are noted, and we're looking into this. Please contact us at 1-888-533-9733 to discuss further.
Took my foster placement here in Columbus, GA since it seems like the only place that accepts their insurance. The wait time was ridiculous—got there at 9:50 for a 10 am appointment, wasn't called back until after 11:15. Once in the back, the exam was trash. The "dentist" didn't introduce herself, my concerns weren't addressed, and the "assistant" just brushed the child's teeth three times quickly. No oral exam, no X-rays, nothing! For general dentistry, this was a total letdown.
Hi, we're sorry to hear about your concerns with general dentistry at Franklin Dental & Braces in Columbus, GA. Your feedback on wait times and exam quality is important, and we'd like to learn more. Please call 1-888-533-9733 so we can review your situation and work toward a resolution.
My 16-year-old said his hygienist in Columbus was very funny and did a great job cleaning his teeth. He thought she was kind and enjoyed the visit. He also mentioned it's nice to see his dentist who always checks in on him. Great job guys for making dental cleanings a positive experience!
Thank you for sharing! We're thrilled your son enjoyed his dental cleaning at Franklin Dental & Braces in Columbus, GA and found our hygienist funny and kind. Hope to see him back for his next check-up!
This is the most poorly run place I've been to in Columbus. My kids were new patients, and when making appointments, I talked to a call center person instead of front desk staff—which was fine. She scheduled us about a week and a half out, but never mentioned we had to call to confirm, and I didn't get any reminder texts or calls. They went to their appointments and got seen, but the kids were called back in groups like cattle, and parents weren't allowed to go with them. For a dental clinic handling children's dentistry, that just doesn't feel right.
Thank you for letting us know about your visit for children's dentistry at Franklin Dental & Braces in Columbus, GA. We're sorry it was disappointing and are reviewing our confirmation and parent policies. Feel free to call us at 1-888-533-9733 if you'd like to talk more.
This place in Columbus is terrible! The staff are super unprofessional, showing no empathy or sympathy—not even basic professionalism. It's my second bad experience here. First time, I had an 8am appointment, arrived early, and watched people who came after me get seen first. I waited 4 hours and still wasn't seen, then a staff member came out saying they were going to lunch and we could wait or reschedule. Since I had work, I rescheduled. Now my latest appointment was just as messy. For emergency services or any dental care, this is just not okay.
We're very sorry to hear about your repeated negative experiences at Franklin Dental & Braces in Columbus, GA. Your feedback on staff professionalism and emergency services is important, and we're investigating this. Please call 1-888-533-9733 so we can review your situation and work toward a resolution.
Not sure why there's an appointment time when there's a 2 hour wait before the kids even go to the back. And then they sit back there for another hour. I was in there with my 2 kids for almost 4 hours. That is insane to have to be in a dentist office that long. Yall need to hire more people to accommodate the amount of people yall have scheduled.
Thank you for letting us know about this. We’re very sorry you had such a disappointing visit. That’s not the type of experience we want for anyone, and we’ve made sure your feedback is being reviewed by management. If you’d prefer a direct conversation, you’re welcome to reach us anytime at 1-888-533-9733.
Everything went super smoothly from start to finish. Our appointment was at 8:00 AM, and it was my first time using this insurance—I thought I might have to reschedule, but the front desk receptionist in Columbus was absolutely amazing. She calmly reassured me, gave me the number to call, and had it all sorted in about three minutes. She was a real gem! My son's visit for general dentistry was quick too: X-rays done, everything explained clearly, and they even gave us a school excuse without us asking. Couldn't be happier with how seamless it was.
Thanks for the 5-star review! We're glad your visit for general dentistry at Franklin Dental & Braces in Columbus, GA went so well. Hearing that our team made things easy means a lot—hope to see you and your son again soon!
Take your kids somewhere else in Columbus, seriously. My son's appointment got cancelled three times with no proper communication. We showed up twice only to be told "we didn't confirm it," which we never heard about. For the final try, we arrived 15 minutes early, sat for 30 minutes just to verify paperwork, and then waited another 30 minutes past his time. His mouth was in severe pain, and the front desk just kept saying "they'll be with you in a moment" with little else. For pediatric care, this level of disorganization is unacceptable.
We're genuinely sorry your experience with pediatric care at Franklin Dental & Braces in Columbus, GA didn't meet our standards. We take your feedback on communication seriously and are addressing it with our team. Please reach out at 1-888-533-9733 so we can make this right.
Honestly, I wish I could give zero stars. The place was just filthy—looked like it hadn't been cleaned in days. In Columbus, GA, especially with flu season, patients shouldn't have to walk into a dental clinic that messy. The lobby was a disaster, and the restroom smelled awful with tissue on the floor. Staff were super unprofessional, complaining about kids crying and showing no patience with children who have autism. If dealing with pediatric care is part of their services, they really need to step it up.
We're truly sorry to hear about your experience at Franklin Dental & Braces in Columbus, GA. Your feedback on cleanliness and pediatric care is important, and we're reviewing our protocols to improve. Please call us at 1-888-533-9733 so we can address this directly and work toward a resolution.
FRANKLIN DENTAL is the WORST dental office you can take your kids to in COLUMBUS GA!! They’re unprofessional and rude to everyone that comes into their office. Today one of the workers told my 12 year old son that if he start brushing his teeth they wouldn’t look like that! Are you serious?? What in your right mind would make you say that to a 12 year old? On top of that they stated that it wasn’t that serious for me to be upset about anything that was said to him or what they do! This has to be a joke.. because there is no way that they’re still in business or the same workers that work there are still there.. They do not care about our children and enough is enough something needs to be done! It has to be someone the parents can get in touch with to put an end to this. There has been multiple complaints about them not only canceling appointments at the last minute but the way that they treat CHILDREN!! Please shut the done now!!!!
We’re very sorry to hear about your experience and understand how disappointing that must have been. We’ve shared your feedback internally with our management team so it can be appropriately addressed. If you’d like to discuss this further, please call us at 1-888-533-9733 — we’d love the opportunity to make your next visit a more positive one.
I usually never leave reviews but when I tell u if u thinking about taking your child here don’t. From the front office to the point they over book everything is very unprofessional. It seems like maybe they hired family members to work for them because the entire operation is unprofessional. I don’t understand how they are in business. Went in the office had almost 50 kids to be seen. If you have to drive a hour to been seen some where else drive. If you have to walk walk
Thank you for letting us know about this. We’re very sorry you had such a disappointing visit. That’s not the type of experience we want for anyone, and we’ve made sure your feedback is being reviewed by management. If you’d prefer a direct conversation, you’re welcome to reach us anytime at 1-888-533-9733.
Why is the wait time over an hour EVERY time I visit. Some of the staff is rude, no customer service skills whatsoever. The confirmation for the appointments doesn’t work. Sometimes someone cans to confirm the appointment and if they don’t they require you to call them to confirm & if you don’t then they cancel your appointment and reschedule the next apportionment 2-3 months out. I’ve confirmed my appointment(s) multiple times only to be sent texts messages asking me to confirm again multiple times, along with being called and asked to confirm after already confirming! They are always overbooked and understaffed! This is by far the WORST dentist office I’ve ever been to. Would NOT recommend!!!!
Thank you for bringing this to our attention. We sincerely regret that your experience wasn’t positive. We take all feedback seriously and would appreciate the chance to discuss this with you directly to ensure your concerns are addressed appropriately.
If you’d like to discuss this further or provide additional details, please do not hesitate to contact us at 1-888-533-9733. We want the opportunity to see how we can help.
I am writing to formally complain about my experience at your office today regarding my dental cleaning appointment scheduled for 11:00 AM.
At 8:00 AM this morning, I received an appointment reminder, which clearly indicated that my appointment was still confirmed. Based on this, I arrived at your office at approximately 10:30 AM. However, upon arrival, I was informed by the front desk staff that my appointment had been canceled.
I was extremely disappointed to learn that the appointment had been canceled without any phone call, text message, or prior notification. This caused a complete waste of my time and was highly unprofessional.
What made the situation worse was the front desk staff’s attitude. When I requested to speak with a manager, I was told that the manager was “busy,” and no effort was made to contact them or offer any assistance. The staff member appeared dismissive and indifferent, which is unacceptable in a professional healthcare setting.
Patients arrange their schedules carefully to attend appointments. Canceling without notice and refusing to escalate concerns reflects a serious lack of responsibility and professionalism.
I hope this matter will be taken seriously.
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been, and we’d like the opportunity to learn more and see how we can help.
Please don’t hesitate to reach out to us directly at 1-888-533-9733 so we can review your experience in more detail and work toward a resolution.
Thank you again for bringing this to our attention. Your feedback helps us continue improving the care and communication we provide to all of our patients.
Had an excellent experience at Franklin Dental in Columbus. The staff were incredibly friendly and professional, making us feel comfortable right away. They got my son in quickly for his oral surgery, which we really appreciated, and did a fantastic job. Everything was explained clearly, and they showed genuine care the whole time. Highly recommend them to anyone in Columbus looking for quality dental care with a great team!
Thanks for the 5-star review! We're glad your son's oral surgery at Franklin Dental & Braces in Columbus, GA went so well. It means a lot to hear our team made you feel comfortable—hope to see you again soon!
It was okay except for the appointment confirmation mess in Columbus. I kept calling to confirm my appointment, the office would say it's set, then I'd get a message saying "make sure you confirm your appointment." So I'd call again before the deadline, show up, and boom—my appointment was never confirmed. Wouldn't mind if it happened once, but it keeps happening. They need clearer communication between the office and the dental clinic, since the dental place never seems to answer their phone. I called the same day I found out to try and save my spot.
We're sorry your visit to Franklin Dental & Braces in Columbus, GA wasn't ideal due to confirmation issues. We appreciate your feedback on communication for our dental clinic services and are working to improve our systems. Thanks for bringing this to our attention.
Take your kids to a place where front desk staff isn't rude. They don't overbook and tell you they canceled your appointment, even though it was confirmed and your appointment is 8am but so is 79,965 other people and you don't leave until 3pm. Oh and they only have one dentist.
Thank you for bringing this to our attention. We sincerely regret that your experience wasn’t positive. We take all feedback seriously and would appreciate the chance to discuss this with you directly to ensure your concerns are addressed appropriately.
If you’d like to discuss this further or provide additional details, please do not hesitate to contact us at 1-888-533-9733. We want the opportunity to see how we can help.
Overall great experience. The wait time was what you expect with a first time visit so it wasn’t too bad. I do want to commend the Dentist Cindy Seguall who cleaned my son’s teeth, she was simply amazing. She was extremely gentle with my 4 yr which made him super comfortable and able to relax, which is BIG for us. The wait in the back was long but she was literally the only one being sure to get the patients in and out within reasonable time. She’s truly a charm!
We're happy you had such a good experience at our office! Your support means the world to us, and we'll keep striving to make every visit awesome.
My daughter Sarah had oral surgery here yesterday, and the experience was very frustrating. Her original appointment was scheduled for 2:00 pm, but the office called the day before and offered me an earlier time at 12:00. I agreed, thinking it would help us get done sooner. We arrived at 11:40, checked in, and then sat in the lobby for hours.
During that time, we watched nearly 10 other patients come in after us, get called back for surgery, and leave before my daughter was even seen. No one explained the delay or gave us any kind of update. By 2:00—the time of her original appointment—we were still sitting there, and the waiting room was almost empty. It was especially upsetting because my daughter hadn’t been allowed food or water since the night before and was already anxious about getting four wisdom teeth removed. The extended wait only made things worse.
After three hours, we were finally called back. Once in the back, things did improve—the surgical staff was kind and professional. Unfortunately, the same cannot be said about the front desk receptionist, who never once apologized or tried to explain the situation. A simple update or acknowledgment would have gone a long way.
Overall, the surgery itself went fine thanks to the back staff, but the scheduling and front desk communication were terrible. If they offer you an “earlier appointment,” be prepared that it might not mean anything
Hey there! Your review helps us learn and grow, so thanks for sharing. If you have time, we'd love to hear more about your visit. Feel free to give us a call at 888-611-2011.
Just don’t. They overbook themselves severely, and idk if it’s because of corporate pressure or what, but it is glaringly obvious that the way they are operating is not good. The wait times alone show that. The poor workers are stretched so thin it is impossible for them to do their jobs in a decent manner, no matter what position they work. I have met some nice people that work here, but the way it is ran has ruined this place.
I tried for 3 months to get my daughters referral taken care of, and it’s still not done. I am having to drive an hour away now for care. Please, if anyone is reading this, find another dentist. Do right by your children and take them somewhere where they can actually get decent, timely care. The people here try, but they will never be TRULY successful until they re-evaluate how many patients they can honestly handle. People are coming to y’all because they have to. Not because they want to. That is not a sign of true success. Most people I talk to hate dealing with Franklin Dental, but they are just desperate because they need care for their kids so they have no choice but to deal with this dumpster of an office! It’s sad. Do better!
Your satisfaction is super important to us, and we’re sorry things didn’t go how you would’ve liked. We'd love to chat more about how we can make things right. Give us a shout at 888-611-2011 whenever you're ready.
HORRIBLE. HORRIBLE. HORRIBLE.
I had an appointment scheduled for my son at Franklin Dental, only to find out the day of that it was canceled — with no call, no email, and no courtesy notice. What’s worse is that I still received a text that morning saying, “We can’t wait to see you,” so I showed up thinking everything was fine.
When I spoke with the front desk, I was told they don’t see teens during their 11 a.m. or 4 p.m. slots. Instead of taking accountability, the representative casually told me I could “call next week to reschedule.” Excuse me? That’s completely unacceptable and unprofessional.
This experience shows a serious lack of communication and respect for patients’ time. After reading other negative reviews, I should’ve taken them as a warning. Clearly, this office needs major improvement in customer service and scheduling processes.
We're really sorry things didn't go as expected during your visit. Your feedback is important, and we want to do whatever it takes to turn things around. Feel free to call us directly at 888-611-2011 so we can make things right.
