Honestly, the front desk girl here is impossible. I've been trying to get my calls through to Dr. M for weeks, submitted all the forms they asked for, but she just won't respond or put me through. It's so unprofessional—she even ignored my surgeon's calls and emails to schedule an appointment. I had to call the emergency line just to try to get a message to the doctor. Because of her, I'm taking my business elsewhere. Lost a patient due to sheer ignorance. This place needs to get it together.
We're sorry to hear about your experience at Goldburg Steven DDS in Babylon. We take communication seriously and will address this with our team. Please contact us directly so we can make things right.
If you are in need of a dentist and they take your insurance plan I *can* recommend this office. They also have root canal crown specialists that are the best in the business.
Front desk is absolutely horrendous, automatically doesn’t answer the phone and sends to voicemail as default. When you arrive, there’s a mask policy on the door despite there not being a an active mandate for over a year, and they choose when they want to enforce it. So you come three visits, no mask, assume it’s for people who have active symptoms or who are non vaxxed, then be told to stand in the hallway and wait despite only one other person in the waiting room and the receptionists behind a closed window. And please do not get me started on the blonde dentist, in my initial visit I knew she didn’t check my X-rays and teeth thoroughly, but I was cautiously optimistic. I had a broken tooth a month later, and when I came in to get it fixed by a different dentist I asked him to look at those same X-rays again for me: four different procedures needed, one near a root canal. I do have to say, the one older male dentist is very sweet, quick, and does a great job, as does their main X-ray tech, but the two of them need to get off that sinking ship.
Called for an appointment, told no openings but put on a cancellation list. Got a message about an opening later that day, told to call back to confirm. I left a voicemail within two minutes accepting it. Showed up at the time, and they said it was given to someone else because I didn't call back. I mentioned my voicemail, got a dumbfounded look and attitude. Horrible people and office since the move to Babylon. Never again.
We apologize for the mix-up with your appointment at Goldburg Steven DDS in Babylon. We'll work on improving our call-back process. Please reach out so we can reschedule and make it right.
My old dentist Defeo retired, so I tried this place. Phones go straight to voicemail—called back two days later. I requested Dr. Dropkin, who I've seen before, but was told only the female dentist does exams. The hygienist Malvina is great, though. Then I'm in a room with someone on a cellphone for 10 minutes, who then examines me for 10 seconds, says I look good, and walks out. Felt like a waste of time.
We appreciate your feedback about your visit to Goldburg Steven DDS in Babylon. We'll address the phone response and exam process. Please give us a call to discuss your concerns.
Been a patient for over 20 years, but after the move to Babylon, things went downhill. Excessive appointments, told they could only do one cavity at a time (insurance billing, I'm sure). Recently had a silver filling, but they billed insurance for composite white, then charged me a copay for composite. Called them out, they said I could come back to fix it. Nope, I'm done.
We're sorry to hear about your billing issue at Goldburg Steven DDS in Babylon. We'll review your account and correct any errors. Please contact us so we can resolve this.
Very rude office. There was an insurance mixup and they REFUSED to address it and hung up the phone.
Only giving this a five star review because it will be buried underneath all of the reviews that their friends and family left!!!
They don’t care about you. Only about money.
AVOID
I wish I could give less then 1 star it should be lower than 1 star from the front desk to the the terrible customer service. The old front desk lady who is very rude and clearly way past her prime to be dealing with customers called me the day before and told me to come in at 2:45 instead of my 12:45 appointment so I show up at 2:45 and she tells me that there must have been a mistake and now I have to wait for a month to be seen. Why must the customer suffer for her mistake. They need to be reported
Malvia the dental hygienist is amazing! I'm a coffee and red wine drinker, and she got all those stains off my teeth. She does an excellent job with teeth cleanings. I drive 30 minutes just to see her. Thank you, Malvia!
Thank you for your kind words! Malvia is a gem at Goldburg Steven DDS in Babylon. We're glad you love your cleanings. See you next time!
Came in for a filling, and the first lady was nice and gentle. Then they offered a cleaning, so I said yes—big mistake. The hygienist started jabbing at my gums, pressing down hard and cutting them up. I asked her to stop multiple times, but she kept going. The cleaning hurt way worse than the filling, and I wasn't even numb for it. My mouth was still bleeding 45 minutes later. Totally unacceptable for a teeth cleaning in Babylon.
We're sorry your cleaning was painful. At Goldburg Steven DDS in Babylon, we aim for gentle care. We'll review our procedures to ensure better communication and comfort. Please call us to discuss your experience.
I was a patient of Dr. Defeo who is now in this office with Dr. Goldberg. I've been there 1ce and it was uneventful. HOWEVER.... I've been calling and calling and leaving message after message for 3 weeks. Told them my son was in a lot of pain and begged them to call me to make apt. No reply. I am extremely frustrated and guess I have to go through the hassle of finding a new dentist. Terrible Terrible service. Very disappointing.
When I say I can't even say enough amazing things about this office, from Liz at the front desk, to the assistant with the dentist to Dr Goldberg himself. My daughter was in a lot of pain and they were able to get her in right away and help us with everything we needed!! My whole family will be coming here I promise you that
Two stars because they helped us find an orthodontist for wisdom tooth removal. The receptionist is efficient but rude, never answers the phone. Dr. Ginsberg barely spoke—just said all four wisdom teeth need to come out and gums are inflamed, then walked out. Didn't answer my questions. The nurse and X-ray tech were sweet, though. Haven't met the hygienist yet.
Thank you for your feedback. At Goldburg Steven DDS in Babylon, we want every patient to feel heard. We'll remind our team to provide thorough explanations. Please call us if you'd like to discuss further.
I never write reviews, but this front desk manager is the rudest person I've ever dealt with. No manners, never smiles, argues with customers, makes mistakes with appointments and bills, tries to overcharge. I had to call my insurance company about her rudeness—even they said she was rude. When I asked to speak to someone else, she wouldn't let me. Awful.
We're sorry for the poor service you received. At Goldburg Steven DDS in Babylon, we expect professionalism. We'll address this with our front desk team. Please call us to resolve any billing issues.
Didn't do anything told me to wait til Friday when I was in pain. Said o needed a new filling. Went to grace dental smiles, as an emergency. Needed root canal and a bridge. Done painlessly in one visit. They equipment was from the 1970s.
This place is the WORST!! They don’t answer the PHONE, the FRONT desk receptionist/manager is horrible! Her attitude is disgusting!! 2 weeks ago my 7 year old was scheduled for a filling and the doctor said he couldn’t do it because her other tooth needed to be pulled. I informed him that I never got the authorization nor the oral surgery’s name who was to extract the tooth. Went to from desk and she had an attitude saying oh well you should have gotten an authorization. I ended up getting her tooth pulled this past Monday, her appt today was for 10am and I got here at 10:15am and she told me that my daughter couldn’t be seen but she could come back July 5th!! JULY 5th? MY CHILD is in PAIN!!! I ask for a manager and she puts me on the phone with a lady who says she is head of the billing department!! WHAT? I need to complain about how nasty the front receptionist is. They don’t answer the phone, it always goes to voicemail and they are in the office during those hours. They don’t call and confirm your appointments and the kids can only be seen on a Thursday or Friday oh yea I forgot to mention I had a root canal and I needed a cap, went to get it put on and it fell out the next day! THIS PLACE is HORRIBLE!! PLEASE DON’T GO HERE!!!
Awfully rude service starting from the lady named stacy at the front desk. She is annoyed at every question you ask, doesnt explain anything and is constantly looks miserable. I got a filling done and a week later my tooth was killing me. I was in no pain prior. Do not go here
Second time here- first day I came all they did was take X-rays, no cleaning because the hygienist left, don’t know why they would schedule the appointment still. Due to work it’s hard to just get days off Monday and Wednesday because apparently that’s the only time they are open. 2 days out of 7 days a week. Staff is extremely rude especially front desk and they barley ever pick up the phone and the funny thing is that the phone is never ringing otherwise so they aren’t busy on a call with other patients. And today I had to wait and hour and half even when the place was not busy at all. Just going to finish my Root canal therapy and look for another place.
Worst dental office experience ever. Called Thursday in terrible pain, earliest appointment Monday at 4:30. Called each day for cancellations. Saturday told I could come Monday morning and they'd try to see me early. Showed up Monday, they said my appointment was cancelled. I stayed calm, explained, and they said they'd take care of me. Then after waiting, they said they couldn't. Unbelievable.
We sincerely apologize for the confusion and pain you endured. At Goldburg Steven DDS in Babylon, we strive for better communication. Please contact us so we can make amends.
Went to this dentist's office because i got new insurance and my current dentist didnt take it. Called a few times to try and make an appointment and nobody called me back so i had to keep calling until i got through. Made an appointment for a cleaning. Im not even sure which dentist i saw, i believe it was Ginsberg. Had to wait for awhile before being taken in. Had a bunch of xrays done which kind of hurt. Then the dentist came in looked at the xrays and said my teeth looked good. Then she poked at my teeth and said i have very minor decay. They didnt do the cleaning which i had scheduled this appointment for. She sent me back to the front desk where i was told i needed to get 2 fillings. I was pretty shocked because i am 34 yrs old and never had a cavity before and had been seeing my regular dentist every 6 months. I decided to go back to my dentist to get a second opinion. Neither the heigenist nor my dentist could find these cavities dr ginsberg said i have. I will not go back to this dentist and would rather pay my dentist out of pocket.
