My little family and I have been coming to HealthPoint Midway for almost 7 years now—all three of us see the dentist here too. When I was a new mom struggling with postpartum anxiety, they helped me connect with mental health counseling through Valley Cities. What I love most is having everything under one roof: medical, dental, and even a pharmacy downstairs. The pharmacists are always so sweet and make you feel like family. Honestly, couldn't ask for better care in Des Moines.
Thank you for being part of the HealthPoint Midway family for so long! We're glad our integrated services—from primary care to dental and pharmacy—have made life easier for you and your family. We'll pass along your kind words to our team. Looking forward to seeing you at your next visit!
Waited for 4 month then after cheack in they called me doctor has emergency we have to reschedule yours another 4 month, absolutely ridiculous!
Really love this Midway HealthPoint! I hardly ever wait long, whether it's for an appointment or picking up medication. The staff are always polite and friendly. Thanks to everyone at Midway for making every visit smooth. 🙂
Thanks for the kind words! We're thrilled you've had such positive experiences at HealthPoint Midway in Des Moines. Our team works hard to keep waits short and smiles big. See you next time for your pharmacy needs or a checkup!
The current staff of the hralthpoin midway Des Moines is pathetic especially their two female supervisors. They are highly unprofessional and incompetent. Despite of getting the confirmation from my insurance to them, they couldn't charge the insurance and I had to pay out of pocket and their two female supervisors refuse to talk to my insurance who was on call and was asking to talk to them that why they are unable to charge from insurance.
Very rude, unprofessional staff ( supervisors).
Medical side has gotten better, but the pharmacy needs major work. It's super slow—most times only one person at the window. I don't have an hour to wait when there's only two people ahead of me. Slowest pharmacy worker I've ever seen. Be ready to wait 2-4 hours for one medication with just one person ahead.
We appreciate your honest feedback about our pharmacy at HealthPoint Midway in Des Moines. Long waits are unacceptable, and we're addressing staffing to speed things up. In the meantime, consider using MyChart to request refills or try our virtual urgent care for quick prescriptions. We're committed to doing better.
Jessica Layne took such good care of me during my cleaning! She was attentive, affirmative, and made me feel safe and respected. Honestly, it was a joy having her clean my teeth. Best experience I've had at Midway! Thanks so much!
We're so happy to hear about your wonderful dental experience with Jessica at HealthPoint Midway in Des Moines! She truly cares about her patients. We'll make sure she knows how much you appreciated her. See you at your next cleaning!
Been coming to this clinic for a year now. My provider is awesome, and the pharmacy staff do their jobs honestly and professionally. Appreciate the HealthPoint Midway team and wish them the best of luck.
Thank you for trusting HealthPoint Midway in Des Moines with your care! We're glad your provider and pharmacy team have made a positive impression. We'll share your appreciation with them. Wishing you continued health!
Went to HealthPoint Midway today (07/08/2024) to make appointments for my kids since nobody was answering the phones. The only lady at the front desk didn't even ask why I was there—just rudely said 'go, we have a meeting today, nobody is here.' So I left. Is there a department that actually looks into complaints? Because it feels like nobody cares. A health clinic should have decent customer service.
We're sorry you had that experience at HealthPoint Midway in Des Moines. That's not the welcome we want anyone to receive. We take feedback seriously and are reviewing our front desk procedures to ensure every patient is treated with respect. Please reach out to our patient relations team so we can follow up directly.
The pharmacist called me several times for picking up medicine. However, when I go for the medicine, they make excuses not having the medicine available at the moment. This is an unprofessional act that makes frustration for us as it wastes our time.
I live far away but I like to come here because my doctor is great, the only problem is the customer service, even when I get the the clinic to check in, the girls are on the phone or talking each other when is people waiting,
Worst dental care experience ever. HealthPoint's policies seem designed to be as inconvenient as possible. First checkup appointments only have a few time slots, all during work hours if you work 9-5. And checkups and cleanings are separate—every other dentist I've been to does them together. Just frustrating.
We're sorry our dental scheduling didn't meet your needs at HealthPoint Midway in Des Moines. We hear your concern about separate checkups and limited times. We're reviewing our appointment availability and will explore offering more flexible hours and combined visits. Thank you for sharing—it helps us improve.
The dental section supervisor is one of the most careless and irresponsible supervisors I have ever seen. The dentist told me the front desk would send a note to my insurance for preauthorization and it would take two to six weeks. I waited for six weeks and didn't hear anything, so I called my insurance. They said they didn't receive anything from Midway Healthpoint, so they made me wait for six weeks and didn't send a note to my insurance at all. After six weeks, I called Healthpoint and talked to the supervisor over the phone three times. She kept saying, "Oh, our account was blocked, but we will send it today and will call you in 45 minutes.” She made me wait days! She didn't call and didn't send the note, so never trust the supervisor of Midway Dental. She is so careless and not doing her job at all. The only reason HealthPoint is getting lots of complaints and losing customers is because of the worst supervising. I asked for their manager's phone number to let her/him know what is going on in your dental section, but unfortunately, the front desk didn't give me the number. Forty percent of my people are going to Midway Dental from now on. My advice is to please change your HealthPoint to a better one. All the doctors and medical assistants are awesome except for the dental supervisor upstairs. Downstairs is amazing; the best doctors and medical assistants I can name one of the best doctors Sandstrom. Lots of respect and blessings for her, she is always kind and helpful.
I work for a healthcare organization and this facilities practices are unacceptable. My child had an appointment scheduled for 1:45 with a check-in time of 1:30. We arrived 10 minutes early did the pre-check-in before hand. An hour later of just sitting and watching everyone else be called. I asked the receptionist what was going on. I was informed that they were 30 minutes behind. It would have been nice to know this information upfront. The two receptionists that I dealt with were kind and professional but others were not professional.
How are patients supposed to call to cancel appointments or ask questions when the phones are always busy? I keep getting a busy signal and calls won't go through. Guess they're too busy to answer. Frustrating when you need to get in touch with your clinic.
We hear your frustration with our phone system at HealthPoint Midway in Des Moines. It's not acceptable to have patients unable to reach us. We're working on improving our call handling and adding more options, including online scheduling through MyChart. Please give us another chance—we want to make this right.
Bad day at HealthPoint Midway today (9/12/22). Came in for dental appointments for all three kids and was told we were an hour early when we should only be 20 minutes early. Then I mentioned my WIC appointment tomorrow and found out I wasn't even scheduled—now I am, but still. They got my oldest in early, but while waiting they mixed up my other two kids' names. Also, the elevator was closed, which is fine for us, but upstairs the...
We're sorry for the confusion and frustration during your visit to HealthPoint Midway in Des Moines. Getting names and appointments right is basic, and we missed the mark. We're retraining our front desk and dental scheduling teams to prevent mix-ups. Please contact us so we can make it up to you and your family.
All the Drs, Pharmacist, Dentist, front desk people, WIC they are all so nice & compassionate! I've never been to a better clinic I highly recommend. Whatever health journey your on they're all so supportive & encouraging! The pharmacy employees are so sweet they even remembered my Birthday & took time to wish me a good one. They are truly good people I don't see myself going to any other place besides here!
Had a great time getting my fillings done! The doctor and assistant were super nice, made sure I was comfortable, and explained everything. I didn't eat breakfast and I faint easily—the staff were quick to bring me a snack and juice, check my vitals, and stay with me until I was okay. They even offered a temporary filling if I couldn't continue. But I felt fine and they finished beautifully! My teeth have never felt better. Applause to the team!
Thank you for sharing your positive dental experience at HealthPoint Midway in Des Moines! We're glad our team could keep you comfortable and safe during your procedure. We'll pass along your praise to the dental staff. Looking forward to your next visit!
Good service for the most part. I've been treated by a couple of good doctors from this clinic. Elizabeth Scott was my doctor for 4 years and I couldn't have been blessed with a better doctor, unfortunately she left the practice back in May. One thing I will say is that through the pandemic the quality of the service at this clinic has been good.
I only give two stars because my primary doctor is fine. I made am appointment for dental and when I showed up for my appointment they already had someone else in my spot. I was a couple minutes late, less than 10 and when I walked in there was already someone back with the doctor. The staff claimed I was supposed to be there 15 min early, but no one ever told me that. I never got a confirmation call to tell me to come 15 minutes early, and when I booked they just told me the time of my appointment with no further instruction. So I wasted my time and my gas to show up to a dentist appointment that I couldn't even go to!!!
Not my only complaint though, the facility is always sorry looking, especially in the waiting area. It always takes forever for me to get called back my appointments. Usually it's over 45 minutes past my appointment until I actually see my doctor. The staff here (not my dr) arent super nice when you're trying to ask questions or get checked in.
I think this team really needs to up professionalism, time management, and cleanliness at this facility.
I'm honestly considering changing to a new doctor because there's too many things here that just don't seem right.
Hi Ivy, thanks for reaching out and sharing your feedback. I'm so sorry you've had negative experiences with your dental appointment, some of our staff, and our facility. I'm sharing your comments with our Midway & Operations Leadership. If you'd like to receive a phone call or email follow-up, please send me a note through our Contact Us form and we will follow up: http://www.healthpointchc.org/contact-us/share-your-story#contact-form Thanks again for your time and sharing your 2 cents.
