Sadly, I'll never know if the dentists here are good or bad because I've been trying to get my appointments to happen since December. My first new patient appointment in January was rescheduled without asking me to a time I couldn't make. When I called 24 hours ahead to cancel, I got serious attitude. I rescheduled for a month later, then a week before that one they said no dentist was available that day. Called to reschedule again and got attitude.
We're truly sorry for the scheduling issues you experienced. That's not the level of service we aim for at Horizon Dental of Prescott Valley. We're reviewing our scheduling process to prevent this from happening again. Please give us another chance to make things right—we'd love to earn back your trust.
If you use Horizon Dental, make sure to use the Prescott office. I've been a patient for 7 years, usually at Prescott, but took my kids to the Prescott Valley office since it's closer. Our last experience there was not positive, and I'll happily drive farther for better service.
We're sorry to hear your experience at our Prescott Valley location wasn't up to par. At Horizon Dental of Prescott Valley, we want every visit to be excellent. We're taking your feedback seriously to improve. If you're willing, we'd love the chance to make it right. Otherwise, we're glad you have options.
Do not trust this dental practice. My wife and I first visited Horizon Dental in spring 2025 because one of their dentists is a friend of my son, who's also a dentist. Before our cleanings, we gave our insurance info and weren't told we were out of network. I should have checked, but the office should have told us. We both had cleanings twice and paid over $300 each time, still not told why. I found out after contacting my insurance. When I contacted Horizon Dental, I was...
We apologize for the confusion regarding your insurance and out-of-network status. At Horizon Dental of Prescott Valley, we aim to be transparent about costs. We're reviewing our front desk procedures to ensure patients are informed upfront. Please contact us so we can discuss this further and make things right.
Hands down the best dentist in the area. The whole team, from the front desk ladies to the dental assistants and the dentist, were super kind and sweet. I get really anxious about dental visits, but they made me feel totally at ease. If you need a dentist in Prescott Valley, definitely check them out. They even offer emergency dental visits if you need one.
Thanks so much for sharing your experience! We're thrilled our team at Horizon Dental of Prescott Valley could help you feel comfortable. We aim to make every visit, whether for a dental cleaning or an emergency, as stress-free as possible. Hope to see you again soon!
Well, where do I begin. We used to think a lot of Horizon Dental in Prescott Valley, but something changed. After Thanksgiving, part of my existing crown came off, exposing the back of my tooth. I called for an appointment, and the soonest was a week away. Luckily no pain. Then they called back and said my appointment was only set for half an hour but needed an hour, so I got rescheduled. Now it's a week and a half before I get in. Due to holidays, I understand, but my crown replacement was pushed to end of December. Then I arrived...
We apologize for the delays and inconvenience you faced with your dental crown. At Horizon Dental of Prescott Valley, we know timely care is crucial. We're working to improve our scheduling to better serve our patients. Please contact us directly so we can address your concerns and get you the care you need.
Had my first appointment today. They removed an old broken filling and put in a new one. The team was great—checked my blood pressure, made sure I was comfortable, and chatted like a friend. They take my insurance, Capital Blue Cross Blue Shield, and even offer payment arrangements if they're out of network. They made sure I was happy before I left and said I could call if any issues came up. Very happy with them as our new dentist in Prescott Valley.
We're so glad you had a positive first visit! At Horizon Dental of Prescott Valley, we want every patient to feel cared for. Thanks for trusting us with your dental fillings. Looking forward to seeing you and your wife again!
This practice is very blatant about prioritizing profit over patient care. I've been there twice and both times they pressured me hard to spend money out of pocket for preventive care. When I declined, they turned rude and gave poor service. The doctor refused to see me both times, and when I asked the office manager why, she said she'd look into it but never called. Too many people working, everyone confused. Very rude staff. Find a normal practice where the doctor actually sees you.
We're sorry you felt pressured and that your experience wasn't what it should be. At Horizon Dental of Prescott Valley, patient care is our priority, and we clearly missed the mark. We're addressing the issues you mentioned with our team. We'd appreciate the chance to discuss this further—please reach out to our office manager.
Had a great experience today with this Dental office. First visit and it was excellent. friendly and efficient. Will definitely be my new dental provider!
Helpful staff, pleasant but beware of extra charges, for my cleaning I was quoted a price on arrival then the hygienist did the cleaning she then said I will put sealer on I asked is that an extra charge she said “its included in the fee quoted “ I said ok
Then when I checked out they asked did you get sealer I said yes then they added another $30. They said that was the price of the sealer I told them to bring the hygienist out to let them know what she said..with a little hesitation they said oh we will remove it from your bill, overall good just watch your bill
Dr Sam and the dental assistants including the front desk gals were all very helpful and kind. Dr Sam took extra time with me explaining my proceedure which gave me a sense of trust and professionalism in his work. -Nancy Fullner
Check-in lady needs to smile more, especially with a BE KIND sign in front of her. Same for the lady by the printer. But the check-out lady was amazing and friendly—gave me pricing that was correct. X-ray guy Angel helped me through the X-rays—thank you! The doctor, hygiene tech, and hygienist were great too. Overall, a decent visit for my dental X-rays and imaging in Prescott Valley.
Thanks for the honest feedback! We're glad the clinical team and Angel took good care of you during your dental X-rays at Horizon Dental of Prescott Valley. We'll work on improving the check-in experience to match the friendly service we strive for. Hope to see you again!
Both Dr. Reed and Assistant Angel did a spectacular job. My double tooth extraction procedure was completed with the upmost care and gentleness.
Nerve wracking. Trainee maybe..to start cleaning, then hygienist came in..was very good. Trainee seemed awkward, mumbled alot..?? She was trying, to be very careful. Hygienist good..worked hard., carefully. Office used to be warm, inviting, relaxed. Missed the good vibes.
This group of people from front office, back office, and Dr. Reed are the best!!! I walk in scared, and from the first interactions, my fears are alleviated. They explain procedures clearly, talk in soothing voices, have great personalities, and make procedures that should be painful totally doable. This is a great team to see for anything from dental cleanings to root canals in Prescott Valley!
Thank you for your kind words! We're so glad our team at Horizon Dental of Prescott Valley could put you at ease. Dr. Reed and everyone here love helping patients feel comfortable, whether it's for a simple cleaning or a root canal treatment. See you next time!
An excellent experience. Their office is cozy and clean. Every single staff member was Very nice and professional. Really loved the dentist cannot wait to go back.
I pay cash because insurance is ridiculous. Had a filling done here that fell out. The doctor replaced it no problem. It fell out again, so I made an appointment. They said that doctor is gone now, so I have to pay the new doctor $144 for an exam before he'll fix the filling their office did. Dr. Sam literally had the receptionist give me the previous doctor's number to 'take it up with him.' What silliness is that? Dr. Reed is amazing, but I'm sorry to see his other doctors treat patients like this. I cancelled my and my family's appointments.
We're sorry for the frustration with your dental filling and the policy change. At Horizon Dental of Prescott Valley, we understand your concern. We're reviewing our follow-up procedures for work done by former providers. Please contact us so we can find a fair solution. We value your family's trust.
Been going here for years and always get in on my appointment time and out in 35 minutes. Today I was not seated until 20 minutes after my appointment time and was in the seat for 1 hour and 10 minutes with the same work I receive every visit. I know there was a lot of new faces from 6 months ago but speed of service needs to be better than today.
I have tried for more than one year to get honest service, but they cannot do it. I have been overcharged at every dental cleaning. I have checked their billing to the Delta dental PPO website and there are huge mistakes between what was covered and how much they billed me. This is AFTER I told them I only wanted the preventative services that my insurance covered.
Do not go to Horizon Dental unless you like giving your money away.
Dr. Reed saw me this last
Thursday, I needed him to reattach a veneer tooth and tighten a tooth that was loose on an implant. This is the first time that i've had Dr Reed work on my teeth. He was extremely kind, very efficient and very professional. He was also comfortable to dialogue with myself as well as the dental assistant during the procedure, which helped in relaxing the moment. I'm very thankful that someone like Dr Reed is available for all of my oral care needs. Thank you to all in the office at Horizon Dental too.
I usually have a good experience at this dentist office. First, I checked in both my daughter and I early for our appointments. My daughter was called back on time, I on the other hand never got called back and was missed. I had to go back to desk and asked and they tild me I was never checked in? So, I needed to leave so I could get to another appt, so they rushed me thru, the hyg. did not introduce herself and rushed and did my cleaning and rushed me out. Extremely unproffesional. Also, why do you need xrays every 6 mos. Not happy !
