I strongly advise against using Keene Family Dental. I went in October for fillings on two front teeth with Dr. Sahar Nadimi. During the procedure, my teeth were severely damaged, creating a gap that wasn't there before. They tried a buildup but it failed. I had to go to another dentist to fix the damage, which cost me a lot of extra time and money out-of-pocket.
We're sorry to hear about your experience and appreciate you bringing this to our attention. At Keene Family Dental in Keene, TX, we take patient feedback seriously and are reviewing our procedures to ensure this doesn't happen again. Please contact us directly so we can discuss your concerns further.
Honestly, in all my 54 years, I've never had such a good experience at a dentist. Dr. Christian was on his way home but stayed to do a whole procedure for me. Every time I've been to the dentist, I take before and after pictures, and I have never seen results like this. He's kind, caring, and amazing at what he does. I'm very grateful and will definitely be going to Keene Family Dental for all my dental needs, including emergency dental service if needed.
Anthony, we're truly honored that Dr. Christian's dedication stood out to you. At Keene Family Dental in Keene, TX, we're committed to providing compassionate care, even after hours. Thank you for trusting us with your dental needs!
Staff made me feel very comfortable. They explained the procedure clearly. I felt very confident in their ability to take care of me.
Thanks, Mari! We're glad our team helped you feel confident and comfortable. At Keene Family Dental in Keene, TX, clear communication is key. We appreciate your trust!
Would recommend Keene Family Dental to anybody. They're very compassionate, make sure your needs are fulfilled, and work with your budget. Plus they're funny, which makes for a more enjoyable visit.
Thanks, Sherry! We're glad you enjoyed your visit and felt cared for. At Keene Family Dental in Keene, TX, we aim to make dental care both affordable and fun. See you next time!
Very professional, and all the staff were kind and understanding of my anxiety and fear. They made me feel comfortable. The dentist did a great job cleaning my teeth. Thank you!
Marlen, we're so glad our team could ease your anxiety and make you feel at ease. At Keene Family Dental in Keene, TX, we prioritize compassionate care. Thanks for trusting us!
Enjoyed my visit to Keene Family Dental. Very efficient, they listen and make a plan of action. I appreciate that! Looking forward to my next visit.
Thanks, Paula! We're happy to hear you appreciated our efficient, personalized approach. At Keene Family Dental in Keene, TX, we're committed to clear communication. See you at your next appointment!
Staff was very polite and helpful. Dentist was personable and did a good job.
Thanks for your feedback on the services you received from our office
,thanks for letting us know how well we did during your visit to our office.
Long review but worth the read. I'm terrified of the dentist. Went to Dental Zone in Cleburne first—they didn't explain anything, said I needed four fillings but couldn't say which teeth, and recommended four crowns without telling me why. My anxiety was through the roof. Then I came to Keene Family Dental. Raquel and the team listened, explained everything, and made me feel so comfortable. For the first time, I'm actually looking forward to my next visit. If you need general and family dentistry in Keene, TX, go here.
Melissa, we're so glad we could turn your experience around! Raquel and our team at Keene Family Dental in Keene, TX pride ourselves on listening and explaining every detail. Thanks for trusting us with your care—we look forward to seeing you again!
Leaving this review because I've noticed a huge improvement at Keene Family Dental over the last six months. The new team is super helpful and really works with you on scheduling. Zoe and Raquel at the front desk always greet you with a smile and go out of their way to fit appointments into your busy schedule. Raquel is especially great at explaining financial options and treatment plans clearly, which I really appreciate. All the assistants in the back are kind and professional. If you're looking for general and family dentistry in Keene, TX, this is the place.
Thanks for noticing the positive changes, Karin! We're glad our front desk team and clinical staff made a difference. At Keene Family Dental in Keene, TX, we strive to provide clear communication and compassionate care. See you next time!
Love the small town feel of this place. The staff was amazing and took great care of me and my family.
Thank you, Nathan Dubois, for sharing your experience and for your kind words about our team and atmosphere. We’re proud to offer a welcoming, small-town feel while taking great care of our patients and their families, and we truly appreciate your trust in Keene Family Dental.
This was one of the best experiences I've had at a dentist office. Well done 👍
Thank you, Danielle Mclaurin, for your wonderful feedback and for taking the time to share your experience with us. We’re honored to hear it was one of your best dental visits and truly appreciate your kind words about our team at Keene Family Dental.
Everyone was very nice and very professional! We enjoyed the visit very much and would recommend them to everyone!
Thank you, Mary Ann Kithas, for your kind words and for recommending Keene Family Dental to others. We’re happy to hear you enjoyed your visit and felt well cared for by our professional and friendly team.
No fuss to glue back the molar cap that came loose. Thank you Jaime
Front desk also cordial. Thank you Raquel and company.
Thank you so much, Reuben, for the five-star review and for sharing your experience with us we’re glad we could take care of your molar cap quickly and smoothly. Jaime, Raquel, and our entire team truly appreciate your kind words, and we’re grateful for the opportunity to provide friendly, efficient care.
I LOVE this office. The staff is so friendly and very informative. My kids are always very comfortable when we visit.
Thank you, Es Enriquez, for your wonderful feedback and for sharing how much you enjoy your visits with us. We’re proud to provide a friendly, informative environment where both you and your kids feel comfortable, and we truly appreciate your trust in Keene Family Dental.
talk about a great dentist office with WONDERFUL STAFF!!
We went a a few months ago and didn’t have a great experience with old staff.
The new staff here is absolutely wonderful! And great with children! shoutout to Amanda!!! She was an absolute delight!!
Thank you so much, Alyssa, for your thoughtful review and for giving us another opportunity to care for your family we’re so glad your recent experience with our new team was a positive one. We’re especially happy to hear Amanda made such a great impression, and we truly appreciate your kind words and trust in Keene Family Dental.
The front desk ladies and my RDA Jaime were absolutely amazing all three times I visited. They took care of my needs and made me feel very comfortable while explaining everything in full detail.
Samantha, we're so glad the front desk and Jaime made your visits comfortable and informative. At Keene Family Dental in Keene, TX, we're dedicated to thorough, compassionate care. Thanks for sharing!
The new staff is AMAZING. Under new management, they're friendly, welcoming, and explain everything from big to small details. They had my 15-year-old in stitches laughing. I'm terrified of dentists, but they made me want to schedule an appointment. If you need dental work, come see the new and improved Keene Family Dental in Keene, TX. Thank you thank you thank you!
Wendy, thank you for your kind words! We're thrilled our new team made you and your family feel welcome and even had you laughing. At Keene Family Dental in Keene, TX, we love creating a fun, stress-free environment. See you soon!
One of the most unprofessional business I have ever been in.
The staff is somewhat good, n December I had a dental assistant ask me non-dental questions about my son, and when I didn't take her unsolicited advice she asked if my son was adopted and if I was the actual mother!!
Fast forward to now, I have been trying to get him in for his checkup and I have been canceled on 4 times over the course of half a month. They call either the day of or the day before to reschedule. If you don't answer they go ahead and reschedule the appt for you regardless of your plans. You move things around to be able to make it to unapproved appointment just to have it canceled.... over and over and over again!!!!!
Not to mention when I tried reporting them to the BBB they are not accredited...... I wonder whyyyyy
Tried going to this dentist because it was recommended by a friend but they have lost my business. Long review:
I called to make an appointment early last week and the lady I spoke to was very short and kind of rude. I didn’t think much of it and continued with the appointment (which was for this Friday at 3pm). I called a couple days later to see if they could move my appointment to Monday (today) instead of Friday and was told, rudely, that yes it was possible so my appointment was then moved to today at 11am. Over the weekend, I got a text asking me to confirm my appointment for Friday. Since they are closed on the weekend, I called this morning to make sure I did have an appointment today at 11am. I spoke to a different girl this time and she was very nice. She made it seem like my appointment hadn’t been moved but told me it was OK to come in anyway, so I did. When I got there, I told them my name and they told me they would get me checked in. Once I got to the back, the worker asked me if I was there for just a cleanup. I told her no and what issues I was worried about. She then looked at the file and said I had been there in June, but I had never been there before and I let her know that I was a new patient. She then went up to the front and told them they had given her the wrong patient paperwork and shared with me that this was the second time today this was done. She then went ahead and started prepping me to get x-rays done. This is when the front desk lady (the one that was rude over the phone) came in asking for my drivers license so that I could get checked in. She said they were still waiting to verify my insurance. I told them I don’t want anything done until my insurance is verified because I don’t want a bill at the end in case my insurance isn’t in network. She then rudely starts blaming me for my insurance not being verified stating that I am the one that decided to change my appointment last minute. I clarified with her that I moved my appointment last week and I called this morning to verify when I noticed I was being contacted about an appointment for Friday. At that moment I no longer felt comfortable being treated as a patient there and decided to leave. I thanked them and let them know that I would be leaving. I have never walked out of an office like that, but I truly felt like it was an extremely unprofessional environment and I did not feel comfortable being treated there.
Edit to add: went to Old Betsy Dental today. Best experience ever!! It’s just down the street, highly recommend them.
Sorry we didn't meet your expectations.
I’ve been going here for a year. When I had my first appointment, everything was great. The receptionist was extremely friendly and loved to make conversation. They had many other patients in the waiting room. The dentist was kind and understanding of nervous patients. It overall felt very safe and comfortable. The appointment I had today was almost the opposite. The new receptionist is nice, but feels a bit like a robot. The waiting room was dead. The dentist barely talked to me, except to tell me that my cavities are worse. I’m thinking of finding a new office.
Edit: Not even an hour after I leave the office, I get a text alerting me of an appointment after I told them I would call them to set up my next appointment. They just picked a date and time without consulting me. Ridiculous.
Sorry we didn't meet your expectations, we will try to do better next time.
