I have called office left 3 messages after no response 48 hours later to make appointment for my 100 year old mother. Office staff needs improvement. 😞
Honestly, Isaiah was fantastic with my x-rays and cleaning at Peters Creek Dentistry in Roanoke, VA. He was super patient and explained everything so clearly. Dr. Gatica was just as great—really took the time to walk me through my routine check-up. Couldn't be happier with how thorough and kind they both were. Definitely recommending them to anyone in the area looking for a dentist who actually cares!
Thanks for the kind words! We're glad Isaiah and Dr. Gatica made your routine check-up in Roanoke a positive experience. Looking forward to seeing you again at Peters Creek Dentistry.
Used to love this practice in Roanoke, especially Dr. Ryan for cosmetic dentistry work. But lately, it's been impossible to even get someone on the phone. Really sad to see what was once a great place go downhill like this. Planning to switch practices in 2026, which is a bummer after all these years.
We're sorry to hear about your experience with our phone service in Roanoke. We're working on improving our communication to better serve patients like you. Please reach out to Peters Creek Dentistry directly so we can address this.
Had a rough time as a new patient at this Roanoke dentist. Just needed a cleaning, but they did full mouth X-rays even though my insurance only covers bite wings yearly. Then, after waiting an hour, they told me the hygienist couldn't start until 10 AM—nobody mentioned it'd be a two-hour appointment! Had to leave for another commitment and still got stuck with a bill. Not going back.
We apologize for the confusion with your appointment and X-rays in Roanoke. We're reviewing our scheduling and billing processes to prevent this. Please contact Peters Creek Dentistry so we can discuss your bill.
Got three fillings done here in Roanoke, and it's been nothing but pain since—ear aches, gum swelling, tooth sensitivity, and now it's waking me up at night. Called and left messages, but no response. An emergency dentist said the fillings were too high and large, suggesting a root canal or crown instead. Can't even get a call back for advice, which is really frustrating.
We're sorry to hear about your pain after the fillings in Roanoke. We take emergency services seriously and want to help. Please call Peters Creek Dentistry directly so we can schedule a follow-up and address this promptly.
Used to really like this practice in Roanoke, but it's gotten so unreliable. Recently, my appointment was canceled because the hygienist had an emergency, and I was told to reschedule via text. Never got a reply. Called on the day and found out she doesn't work there anymore—explanation felt dismissive. Staff turnover and poor communication make it hard to trust them for routine check-ups now.
We apologize for the communication breakdown and appointment issues in Roanoke. We're improving our staff coordination and response times. Please contact Peters Creek Dentistry directly to reschedule your routine check-up.
Very disappointed with my visit today at this Roanoke dentist. Dr. Ryan retired, and I wasn't told—had my appointment rescheduled twice. Then, some new AI system said I needed a deep cleaning costing over $300, even though I've been going here for 20 years with no teeth issues. Take good care of my teeth, so this feels off. Guess I need to find another dentist in VA, which is really sad.
We're sorry for the confusion about Dr. Ryan's retirement and the deep cleaning recommendation in Roanoke. We're reviewing our communication and assessment methods. Please call Peters Creek Dentistry to discuss your concerns.
Place is horrible since corporate took over! Dr Ryan retired early, do to corporate practices! My dad had a filling completed there and within 6 months it is chipping and totally discolored. (Front tooth!!) They have a year guarantee on their work, which was confirmed by the front desk staff when he called them. He has contacted the office numerous times and they said "Dr Ryan retired I will have to reach out to the other dentist." How long does it take for the other dentist to see an email? It's been over a month! It should not matter that a dentist retired, it is a corporate office now. The next dentist needs to fix it. I work in dentistry, I know the routine!! Don't trust this office any more.. just another office ruined by corporate greed!!
isaiah did my cleaning and he was awesome! super sweet, professional, and made the whole experience really comfortable. :))
From the moment you walk into Peters Creek Dentistry in Roanoke, VA, you're treated with such warmth and professionalism. Dr. Tony Sun is amazing—he explains everything clearly during routine check-ups and makes sure you're comfortable. His attention to detail and gentle approach really stand out. Always feel confident and well taken care of here, whether it's a simple visit or something more involved. Highly recommend to anyone in the area!
Thank you! We're thrilled Dr. Sun made your routine check-up in Roanoke so positive. Appreciate you recommending Peters Creek Dentistry—we look forward to your next visit.
This place in Roanoke just can't get it right. Visits scheduled months ahead keep getting rescheduled last minute. Once, the hygienist didn't show, so the new dentist did my cleaning, and it felt rushed—like I could've done better myself. Today, had an 11 AM appointment with a confirmation, but got a text saying it's at 12 PM. So disorganized, honestly thinking of calling around for another dentist.
We apologize for the scheduling issues and rushed cleaning in Roanoke. We're working to improve our appointment systems and staff reliability. Please contact Peters Creek Dentistry if you'd like to discuss this further.
Worst experience with this dental office in Roanoke. Been rescheduled three times, and now I have a crown that doesn't fit and is painful—second one that's been off. It's a struggle to take off work, and I have to schedule two weeks out, so I'm stuck in pain waiting. Did I mention this is the third reschedule? Definitely looking for another dentist in the area.
We're sorry for the repeated rescheduling and crown issues in Roanoke. We're addressing our scheduling and fitting processes to prevent this. Please reach out to Peters Creek Dentistry so we can help resolve your pain quickly.
Appointments rescheduled 3 times due to “provider unavailable,” had to wait additional 6 months for rescheduled. Given a diagnosis and treatment plan, thankfully I fought a second opinion and found it was unnecessary and misdiagnosed. I will not be going back. My daughter had an awful cleaning experience.
They are incredibly responsive, answering calls promptly, which I really appreciate. The entire experience was excellent. They are fast, professional, and efficient. They respect my time and offered same-day cleaning with my exam when they realized it wouldn’t take long, saving me from having to make an additional visit.
Dentists and hygienists fine. Office staff the worst I've ever seen due to turnover last year. I've been a patient for 15 years and always pay my bills promptly. I was going from employer insurance to a private pay plan and called the office to be sure they participated in the network of the plan I was purchasing and they said they did. I purchased the plan and found out they were out of network. I paid for insurance for preventative care and had to pay the bulk of the charges out of pocket due to them being out of network. My husband had xrays that were supposed to be sent to an oral surgeon. After three requests, they were never sent, so we had to pay for double xrays to the tune of $320+ dollars. Dr. Ryan said to bring the xray bill from the oral surgeon, which was $165, and he would credit the charges. The office staff credited the bill by $24.46. I have called the office miltiple times over the past year to get my bill straightened out and was promised a call back. Only one time did I get a call back. It's terrible to be a patient for 15 years and have to leave due to office staff incompetence, but we don't trust them anymore. My husband needs two crowns costing $1,100 to $1,500 each. We will be seeking a new dentist to have them installed. Not being able to trust the office staff cost the practice our business. They probably could care less anyway.
This practice performs X-rays/exams even when you specifically request them NOT to. Malpractice?
On at least four different occasions we've been charged after routine biannual cleanings. Our insurance only covers some X-rays so we learned to always specifically request the covered X-rays (as needed) and nothing else unless something is wrong. After receiving ANOTHER bill in the mail today, I spoke with the practice manager who told me that even though we specifically requested only certain kinds of X-rays, they will do more every once in a while because it's "medically necessary." I was stunned and in disbelief. I replied and said, "So even if I request y'all to NOT do something, you might still do it without telling me if you deem it 'medically necessary'?" They responsed, "Yes." According to their practice manager, this practice will perform additional work on you, without your approval AND EVEN WHEN YOU DIRETLY REQUEST THEY DO NOT, if they deem it "medically necessary." Once again, this was for a ROUTINE CLEANING, there was no problem or concern.
So, just be aware. They may go behind your back and perform X-rays or other exams you specifically requested to NOT have done just because they feel like it.
I have never had this issue with my insurance or a routine dentist cleaning in my life. It's honestly scary and horrifying that this can happen. So, we will not be returning.
After bad experiences with other dentists, walking into Peters Creek Dentistry in Roanoke, VA, was a relief. The receptionist was super welcoming, and the dentist and assistant were just great—really comforting since I was a nervous wreck. Even the checkout staff went out of their way to chat. For cosmetic dentistry or any dental work, these folks are down-to-earth and amazing. 5 stars doesn't do it justice—more like 10!
Thanks for the wonderful feedback! We're happy we could make your cosmetic dentistry visit in Roanoke so comfortable. Looking forward to seeing you again at Peters Creek Dentistry.
This by far has been the BEST dentist I’ve ever been too! The staff there are so kind and really make you feel welcome! Denise was the nurse with me during my procedure and she was awesome! She treated me with so much care and even gave me a hug before I left!!
Denise is definitely awesome and always goes above and beyond! We are so glad she is on our team! Come in anytime for her wonderful hugs! -PCD
We love Peters Creek Family Dentistry. They are so kind, gentle, compassionate and we have always been treated with the most respect. They have went above and beyond for our dentistry needs and they always do an amazing job. I have a major fear of the dentist but Dr.Ryan and Dr.Harrison have always made me feel safe and comfortable. Highly recommend.
Thank you so much! Hoping your dental fear is now GONE. Your recommendation is very valuable to us! -PCD
Have been going to this office for years. .I love the staff there.. I have
recommended this office to several people. Andrea has taken care of me for many years,she has always been welcoming and pleasant. Denise the hygienist has always treated me and my husband like family. Always ask about family,always has that smile that is infectious. Dr. Harrison is awesome,friendly gentle,patient. Just met Tara today also friendly and joking ,I love that. If you are looking for a great dentist office this is definitely the place to go
